Royal United Hospitals Bath NHS Foundation Trust
Dispensary Manager
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Job Overview
This is an exciting opportunity to lead a busy, forward-thinking dispensary service delivering safe, efficient, and patient-centred care. As Dispensary Manager, you will play a key role in ensuring the smooth running of operations, maintaining high standards of safety, quality & performance, and driving continuous improvement to meet the needs of patients and clinical teams.
At the RUH, there is a strong commitment to being a supportive, inclusive place to work. Flexible working and wellbeing are actively promoted, recognising that people have important commitments outside of work. The aim is to create an environment where colleagues feel respected, valued, and able to thrive.
The successful candidate will demonstrate empathy, resilience, and emotional intelligence, with the ability to support and develop a diverse team and foster a positive, psychologically safe culture.
A strong focus on systems, processes, and continuous improvement is essential. The role involves balancing competing demands in a fast-paced environment while maintaining focus on patient safety, service efficiency, and team wellbeing.
The post holder will build effective relationships across pharmacy and the wider multidisciplinary team, role modelling professionalism, kindness, and accountability.
Applications are welcomed from individuals who care about people, take pride in high-quality processes, and want to work in a kind, flexible, and high-performing team.
Main duties of the job
These are the main aspects of the job - please see the attached Job Description & Person Specification for more information.
- Providing an Effective Pharmacy Dispensary Service
- Managing Staff within the Dispensary Services
- Ensuring Safe Systems of Work & Monitoring (KPIs)
- Developing Skills, Training, and Competencies of Staff
- Deputising for the Lead Pharmacy Technician - Operations
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust, and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and a budget of 1.6 billion, the Group is united by a common purpose to deliver the best possible care to over 1 million people.
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We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience, and outcomes, improving the experience of our colleagues, and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities, and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Summary
Detailed job description and main responsibilities
- To provide an effective, efficient, and patient-centred pharmacy service in accordance with current legislation, accepted professional and ethical standards, and clinical requirements.
- To be responsible for the RUH Pharmacy Dispensary services, including leading and motivating staff, providing excellent managerial leadership to ensure that the Pharmacy Dispensary provides the expected level of service to both the RUH site, Community Hospitals, and other Care Providers.
- To ensure safe systems of work at all times, continually monitoring Key Performance Indicators (KPIs) and dynamically managing and developing the Dispensary service provision, implementing LEAN principals and best practice, in order to address the increasing demands of the service.
- Assess and develop the skills, training, and competencies of all grades of staff working within the Dispensary and be responsible for the co-ordination of appropriate training (including student pharmacy technicians) alongside the Lead Pharmacy Technician for Learning & Development.
- To attend internal and external meetings and deputise for the Lead Pharmacy Technician – Operations as required.
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Person specification
Qualifications And Training
Essential criteria
- Qualifications and Training
Desirable criteria
- Qualifications and Training
Knowledge and Experience
Essential criteria
- Knowledge and Experience
Desirable criteria
- Knowledge and Experience
Values
Essential criteria
- Values
Desirable criteria
- Values
Specific skills
Essential criteria
- Specific skills
Desirable criteria
- Specific skills
Please note - Due to recent changes in UK immigration and visa rules, applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g., those with graduate visas) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
- You must have appropriate UK professional registration.
- The postholder will have access to vulnerable people in the course of their normal duties and as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name: Kiran Channa
- Job title: Associate Director of Pharmacy
- Email address: kiran.channa@nhs.net
- Telephone number: 01225826003
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