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Company Description
The eye people is an independent eye care provider focused on delivering personalized eyecare and original eyewear solutions. The practice offers tailored services to meet individual visual needs, combining clinical expertise with distinctive frame choices. Team members collaborate to ensure each visitor receives attentive care and clear guidance on eye health and eyewear options. The environment is customer-centered, detail-oriented, and dedicated to quality products and services. Working at the eye people means contributing to an experience that prioritizes both vision and style.
Role Description
This is a full-time, on-site role based in Wokingham for a Dispensing Optician. The Dispensing Optician will interpret prescriptions from optometrists, advise clients on lens types, coatings, and frame options, and ensure accurate measurements and fittings. Daily tasks include:
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- Guiding customers through frame selection
- Adjusting and repairing spectacles
- Maintaining high standards of customer care and product presentation
- Coordinating with clinical staff
- Handling orders and follow-ups
- Supporting smooth practice operations
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The successful candidate will help create a welcoming environment and ensure every client leaves with comfortable, well-fitted eyewear.
Qualifications
- Strong knowledge of optics and practical understanding of lens types, materials, and fittings.
- Experience in customer service and commitment to customer satisfaction in a retail or clinical setting.
- Background in optometry support, including familiarity with prescriptions and collaboration with eye care professionals.
- Ability to assist with eye exams workflow and explain eye health recommendations clearly to clients.
- Recognized qualification as a Dispensing Optician (or equivalent), with registration where required.
- Excellent communication skills, attention to detail, and a professional, approachable manner.
- Comfort working in a fast-paced environment, managing multiple clients, and using practice management systems.
- Previous experience in an optical practice or eyewear retail setting is highly beneficial.
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