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Store Manager – Boots Pharmacy (Smaller Stores)
Are you an experienced retail manager who leads with care, takes pride in helping others, and knows how to bring a team together?
At Boots, our smaller Pharmacy stores are at the heart of their communities. Guided by our purpose of "With you. For life.", you’ll support our customers and colleagues through the moments that matter most.
You’ll get to know your customers by name and build genuine relationships. Whether they’re picking up everyday essentials or seeking clear, expert healthcare advice, you’ll work with your team to create an exceptional, trusted environment.
Boots is constantly evolving—bringing new brands, healthcare services, and innovations into stores. You’ll play a key role in bringing these to life in a way that resonates with your local community.
About the Role
As Store Manager, you’ll lead a close-knit team, fostering a positive culture where everyone thrives—while driving operational excellence, retail leadership, and pharmacy expertise.
Why This Role?
This is your opportunity to combine:
- Retail leadership with pharmacy expertise
- Customer care and community engagement
- Commercial ownership with a genuine impact on people’s lives
What You’ll Be Doing
Reporting to the Area Manager, this hands-on leadership role requires energy, direction, and a commitment to both care and sales excellence. You’ll get involved on the shop floor, in the dispensary, and every other aspect of the store.
Key Responsibilities
- Lead and inspire your team to deliver exceptional service
- Drive sales and operational performance while maintaining customer care standards
- Build strong relationships with GP surgeries, primary care networks, and engage actively with the local community
- Deliver NHS and private healthcare services safely, providing trusted, expert advice
- Manage and maintain efficient dispensary operations, with strict attention to detail
- Champion the Boots brand and ensure your store stands out in the community
- Understand your team’s motivations and development needs, coaching them to progress in confidence and skill
- Foster a bold, innovative culture—using data and insights to continuously improve
- Be present, supportive, and adaptable in all store operations
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What You’ll Need
At a minimum, we’re looking for:
Essential Requirements
- Retail management experience, with strong commercial awareness
- NVQ Level 2 in Pharmacy Services (or an equivalent UK qualification)
- Direct UK dispensary experience
- Outstanding customer service skills with a passion for care
- Ability to lead performance, implement strategy in-store, and be adaptable
- Flexible, collaborative approach—building both team culture and profitable external partnerships
- Strong drive to support your team’s growth
Nice to Have
- Confidence using new technology and digital tools
- Experience working in a healthcare environment
Growth & Career Opportunities
At Boots, we invest in progression—so that your career can mirror your ambition.
How You Can Progress
- Move into a larger or more complex store
- Become a Deputy General Manager of a flagship store
- Progress into senior leadership (e.g., Area Manager)
- Specialize in pharmacy (train as an Independent Prescriber, or move into Care Services)
- Transition into headquarters roles in Nottingham (e.g., Commercial, HR, Marketing, Finance, Supply Chain)
We’ll provide the support, training, and tools you need to excel.
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Rewards & Benefits
Your career should bring you happiness, security, and rewards—here’s what Boots offers:
- Boots Retirement Savings Plan – Secure your financial future
- Employee discount – Save heavily on Boots and partner brand products
- Discretionary annual bonus based on store performance
- 38 days’ annual leave (enhanced Holidays)
- Flexible benefits – Holiday buying, gym memberships, life assurance
- Well-being support via TELUS Health Employee Assistance Programme
- Enhanced parental leave pay and a gift card for new parents/adoptive families
- Maternity/Paternity/Adoption leave policies now extended to all genders
- 24/7 mental health support
For more details, visit our rewards hub: MyBoosts Exclusions may apply; benefits are elast to the role.
About Us
At Boots, we are an equal opportunities employer where everyone feels welcome, valued, and able to thrive. Our values-driven culture ensures all colleagues contribute in their best way—because:
The more inclusively we support staff, the more we can support our customers and communities.
Next Steps
If you apply, we’ll let you know the outcome promptly or arrange next steps.
- Jobs are listed as full-time, but we welcome discussions about part-time or job share arrangements.
- Need additional support during the process? Reasonable adjustments are available to ensure you shine.
Note: This position requires a successful pre-employment check (e.g., DBS/SC/Access NI depending on location).
Boots is a Ban the Box employer—we consider applicants fairly and may discuss offers on a case-by-case basis.
Be brilliant with Boots. [Apply now] [Insert link]
"With you. For life."
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