MPS Limited
Distribution Account Manager
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Drive global film delivery. Elevate the cinema experience.
Join MPS as a Distribution Account Manager and oversee the daily operations of content distribution, ensuring DCPs and bookings are delivered to cinemas worldwide on time and to a high standard.
You'll be working closely with internal teams across physical distribution, electronic delivery, and live events, helping to maintain a smooth end-to-end distribution process with no black screens.
What You’ll Do:
- Plan projects effectively with clients and internal teams, ensuring resources are allocated in advance.
- Reprioritise and update orders as needed while keeping clients informed throughout each project lifecycle.
- Provide first-tier troubleshooting, escalating issues appropriately and supporting wider support teams.
- Manage and resolve support queries, ensuring timely updates and strong client communication.
- Handle quoting, invoicing coordination, and full end-to-end order processing across all distribution workflows.
- Maintain accurate workload planning through the distribution demand planner and act as a key client contact.
- Oversee courier logistics, manage third-party delivery partners, and escalate delivery issues when required.
- Communicate demand changes, forecast orders, and ensure efficient, cost-effective distribution methods.
- Build strong client relationships, promote MPS services, and support revenue growth.
- Support team collaboration, evaluate workflows, and contribute to improving operational standards and cross-department processes.
What You’ll Bring:
- Excellent scheduling and time management
- Strong written and verbal communication
- Skilled at organising and scheduling calendars
- Strong listening skills
- Committed to offering a high level of service
- Strong emotional intelligence skills
- Experience in the use of Microsoft Office (PowerPoint, Excel, etc)
- Experience in using workflow documents such as Google Docs or Smart Sheets
- Written and verbal French to a fluent level
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Why MPS?
Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide.
As a Distribution Account Manager, you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart:
- Brand Ambassador: You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do.
- Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
- Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
- Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.
- Time-Smart: You know how to prioritise and deliver on time—every time.
- Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalate.
- Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
- Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
- Discreet & Reliable: Trusted with confidential information and always act with integrity.
- Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
- Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
- Detail-Driven: You care about accuracy—nothing slips through the cracks.
- Culturally Aware: You bring inclusivity and empathy to your global interactions.
- Positive & Proactive: A team player who’s motivated to make a meaningful impact.
- Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.
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Qualifications/Experience
- Must exemplify MPS’s Core Values of With, Human and Properly
- Experience with workflows and escalation processes
- Strong customer service experience
- Experience working on multiple projects with deadlines
- Experience in working in a fast-paced environment with ever-changing demand
Benefits
- Access to EOT (Employee Ownership Trust) tax-free bonus
- 25 days' Annual Leave
- Enhanced Parental Leave
- Enhanced Sick Leave
- Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
- Birthday or work anniversary day off on us
- Cinema perks, including access to premieres and special screenings
- Rental Housing Deposit Support
- Access to hybrid and remote working arrangements
- Volunteering Day off
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