Oner Active
Distribution & Fulfilment Manager
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Role: Distribution & Fulfilment Manager
Reports into: Head of Logistics Contract Type: Full-time, 7.5 hours per day, 5 days per week Location: Hybrid, working 3 days a week at Oner Active’s offices (Old Street, London)
About Us
Nothing is clearer to us than the belief that every woman should include strength training in her life to enhance both physical and mental well-being. It’s about building strong bodies and even stronger minds, asserting their right to take up space in the gym, and allowing the spotlight to shine bright on their progress.
To us, strength training represents a determined, goal-oriented mindset and an unwavering work ethic. We don’t wait for success; we create it through hard work and determination. When faced with challenges, we don’t back down; instead, we break through barriers, recognising that true progress lies on the other side.
These are the pillars that form Oner Active’s foundation. We consistently challenge ourselves to create innovative and impactful products, so you can perform better. With our range of products and innovative approach, we provide a wide variety of colours to ensure that all skin tones genuinely radiate at Oner.
Our Purpose and Mission
We are on a mission to unite and empower women to be their strongest version of themselves through strength training.
We want to inspire women to take center stage in the gym, by promoting strength training, which underpins all movement and sport, as a healthy foundation in life.
Our Benefits
- 25 days annual leave plus bank holidays, with the flexibility to work from anywhere for up to 4 weeks a year
- 5% employer match in our salary sacrifice pension scheme
- Generous Oner Active discount plus regular office sample sales
- Free Evolve You subscription
- Private Healthcare with Vitality (including optical and dental coverage)
- Monthly wellness allowance and team workout classes
- Start-up culture, opportunities to learn and make a real impact
- Great employee events, including Summer Party, Christmas Party, and team away days
- Healthy office snacks and fruit (plus a chocolate cupboard for treats!)
- Dog-friendly office
The Role
The Distribution & Fulfilment Manager is responsible for the end-to-end execution of customer order fulfilment and distribution operations across Oner Active’s global logistics network. This role owns the relationship and performance management of third-party logistics providers (3PLs) operating distribution centres (DCs), ensuring service levels are consistently met and customer delivery expectations are exceeded.
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The Distribution & Fulfilment Manager is accountable for:
- Outbound planning & carrier management
- Customer delivery performance
- Returns operations
- International B2C shipping compliance
Working closely with Customer Service, Commercial Planning, Operations, and Logistics partners, this role ensures a seamless customer experience while driving operational efficiency, scalability, and cost control across the fulfilment network.
Responsibilities
You’ll be responsible for:
Strategic & Operational Leadership
- Manage strategic relationships with third-party logistics providers (3PLs) to ensure service excellence and cost efficiency.
- Establish, monitor, and drive performance against contractual SLAs and KPIs.
- Conduct regular business reviews with 3PL partners to identify performance improvements and operational efficiencies.
- Escalate and resolve operational issues impacting customer experience or order fulfilment.
- Ensure warehouse operations are adequately resourced for seasonal peaks, product launches, and promotional events.
Outbound Planning & Carrier Management
- Lead outbound planning activities to ensure timely and accurate order fulfilment across all customer channels and markets.
- Coordinate order volumes and operational priorities with internal stakeholders and fulfilment partners.
- Schedule order backlogs, peak trading readiness, and capacity constraints proactively.
- Optimise pick, pack, and dispatch processes by partnering with 3PLs to drive continuous improvement initiatives.
Customer Delivery & Experience Flight
- Oversee delivery commitments, ensuring they are accurately reflected across e-commerce platforms and customer communications.
- Manage relationships with parcel carriers, last-mile delivery partners, and logistics service providers.
- Monitor carrier performance against delivery, cost, and customer experience metrics.
- Develop carrier strategies to improve transit times, delivery success rates, and shipping economics.
- Mitigate transportation risks, disruptions, and contingency planning.
- Monitor and improve key customer-facing delivery metrics, such as:
- On-time delivery
- Transit performance
- Delivery success rates
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Partnering with Customer Service
- Work closely with Customer Service to identify recurring delivery issues and implement corrective actions.
- Ensure delivery commitments align with e-commerce platforms and customer expectations.
Returns & Operational Excellence
- Oversee returns operations across distribution centres and relevant logistics partners.
- Monitor returns processing performance, turnaround times, and customer service levels.
- Develop and maintain dashboards covering fulfilment, delivery, and returns.
- Analyse operational data to identify trends, risks, and improvement opportunities.
Requirements
You’ll need to have:
- 5+ years’ experience in fulfilment, distribution, logistics, or e-commerce operations.
- Proven experience in managing third-party logistics providers and carrier networks.
- Strong understanding of:
- E-commerce & retail fulfilment
- Parcel delivery operations
- Customer experience metrics
- Experience with international B2C shipping and cross-border compliance.
- Proficiency with ERP, WMS, and logistics reporting tools.
- Excellent communication skills, with the ability to collaborate effectively with both internal teams and external suppliers.
Equality, Diversity, and Inclusion
At Oner Active, we embrace diversity and empower every individual to reach their full potential. We are committed to fostering an inclusive environment where everyone feels valued, supported, and able to thrive.
We welcome applications from all backgrounds and are dedicated to ensuring equal access to opportunities. If you require any reasonable adjustments or additional support during the recruitment process, please do not hesitate to contact our Recruitment team. We’re here to support you every step of the way.
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