PPHE Hotel Group
Distribution Support Executive
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Role Overview
Are you in Reservations, Reception, or Revenue and ready to take your hospitality tech skills to the next level? We’re on the hunt for a driven and detail-oriented Distribution Support Executive to join our fast-paced, tight-knit team. Make a meaningful impact in a dynamic environment, supporting cutting-edge systems and ensuring our distribution platforms are running like clockwork.
You’ll be the go-to expert, bridging the gap between our Revenue Management and Reservations teams, troubleshooting technical challenges, and keeping our systems finely tuned. If you love diving into connectivity mysteries and turning complexity into clarity, we want to hear from you.
Benefits
Benefits For a Distribution Support Executive
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
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Responsibilities
What you’ll be doing as a Distribution Support Executive:
- Be the first line of tech-savvy support for our Revenue and Reservations teams, resolving connectivity hiccups with speed and precision.
- Offer expert insights to the revenue team on CRS functionality and help teams unlock its full potential.
- Help configure and maintain rate plans and room types across CRS and Siteminder (channel manager).
- Ensure smooth and timely updates across all distribution channels.
- Conduct regular audits of PPHE distribution systems, keeping everything brand-aligned and running smoothly.
- Tackle failed Opera OXI messages and coordinate with MyOracle Support when needed.
- Act swiftly to notify teams of any system outages.
- Aid in the configuration and rate loading of new rate plans and changes to room types.
- Play a key role in onboarding new properties, ensuring everything is set up to succeed.
- Manage user access across platforms in line with company policy.
- Help keep SOPs up-to-date and relevant to support streamlined operations.
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Requirements
What We’re Looking For From You
- Mid-senior level experience in Reservations, Front Office, or Revenue Management.
- Proficiency in Opera PMS.
- Familiarity with OTA distribution platforms and technologies.
- A knack for troubleshooting and resolving technical issues.
- Strong organisation skills and attention to detail.
- Clear and confident communicator, both spoken and written.
If you're passionate about hospitality tech and ready to make a difference in an innovative team, then this is your next move. Apply now and let’s shape the future of hotel distribution together!
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