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DNV Maritime Key Account Manager
DNV Maritime is looking for a Key Account Manager (KAM) based in Glasgow.
As KAM, you will own and grow strategic relationships with some of DNV’s most important maritime customers. You will act as a trusted partner to senior decision-makers, driving sustainable growth while shaping long-term account strategy in a highly regulated, global industry
This is a customer-facing role with a strong local presence in Glasgow, offering regular face-to-face engagement with senior stakeholders. Occasional travel within the UK (approx. 6 times per year) and internationally providing exposure to a broader global network.
Main tasks
- Build and strengthen relationships with key decision-makers and influencers within assigned customer accounts, developing a deep understanding of their needs and proactively anticipating future requirements, with the objective of achieving preferred supplier status.
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Develop and execute Key Account Plans with clear objectives, strategies, and actions, driving new business acquisition, retention of existing contracts, and high levels of customer satisfaction.
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Identify, qualify, and develop sales opportunities to secure new business, while actively managing the customer’s existing contract portfolio to ensure timely renewals.
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Proactively pursue and drive new business opportunities beyond the assigned key accounts.
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Support marketing activities and events across the UK, including representing DNV on industry panels and delivering presentations to external audiences.
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Lead and support customer satisfaction reviews, identifying key challenges and concerns related to DNV’s engagement with customer accounts, and ensure findings are communicated internally and improvement actions are implemented and followed through.
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Collaborate closely with the Technical Service Manager (TSM) to ensure high‑quality technical support and after‑sales service beyond the surveyor network.
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Remain up to date with industry developments, market trends, best practices, and DNV’s products, services, and processes to maintain relevance and credibility with customers and prospects.
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Ensure accuracy and completeness of customer data, sales opportunities, and sales activity records in Salesforce for the assigned accounts.
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Support the resolution of invoice queries and proactively follow up on aged accounts receivable in close collaboration with Finance to ensure timely payments
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