Documentation Lead

Opportunity As the Documentation Lead for Canton Network, you will serve as the guardian of the ecosystem's knowledge, owning and maintaining world-class documentation as the single source of truth for the entire community. You will sit within the Education vertical and work to ensure that every builder has the resources they need to successfully build on Canton.

• You will go beyond simple editing and actively manage the documentation strategy to deflect support tickets and accelerate developer onboarding. Your success will be defined by the content's digestibility and discoverability, ensuring developers can find answers quickly and independently. You will collaborate closely with Product and Engineering to keep documentation synchronized with rapid release cycles while also leveraging ecosystem partners to scale content production.
• Own, maintain, and evolve world-class documentation that serves as the single source of truth for the Canton ecosystem.
• Collaborate with Product and Engineering teams to drive feedback loops to ensure documentation stays synchronized with the latest software release cycles.
• Produce and maintain Canton’s developer docs, including conceptual docs, tutorials, guides, upgrade notes, SDK/API documentation, etc.
• Monitor and improve documentation SEO and searchability to minimize "no result" queries and close content gaps.
• Leveraging LLM-enhanced search tools and search analytics to identify content gaps where users are asking questions but finding no documentation.
• Analyze documentation metrics including drop-off rates, heatmaps, and sentiment feedback to continuously optimize the information architecture and content flow.
• Work to increase the Deflection Rate by proactively solving user issues through clear documentation and reducing the volume of support tickets coming into Sales and Client Experience.
• Collaborate with ecosystem partners and vendors to expand documentation coverage and quality.
• Support the Evangelism team by providing accurate technical content to inform outreach and advocacy efforts.
• Maintain the documentation repository architecture, including automated deployments via GitHub Actions and a single source of truth.

NO AGENCIES PLEASE We offer a comprehensive benefits package designed to support the well-being of our team members. Health and insurance benefits vary by region to ensure local relevance and compliance, and may include medical, dental, and vision coverage.

Digital Asset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status or any other basis protected by applicable law. If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire. Applicants with disabilities who require accommodation should contact recruiting@digitalasset.com [recruiting@digitalasset.com].

As part of our commitment to equal opportunity, Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure. DA also offers family-friendly benefits in addition to flexible work arrangements.