Serco Plc
Domestic Assistant
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Domestic Assistant
Location: Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR
Hours: 30 hours per week – 5 days over 7, including weekends
Salary: £25,272.00, plus Serco benefits
About the Role
Responsible for providing a high-quality cleaning, catering, and general support service to the ward-based team, ensuring a warm, homely, and safe environment for patients.
Main Accountabilities
- Maintain work areas and communal spaces in line with schedules, following cleanliness best practices and infection control protocols.
- Use cleaning equipment effectively, inspecting and reporting any faults, and ensuring proper cleaning and storage after use.
- Prepare and serve meals—setting tables and delivering three main meals per day, plus snacks/drinks—while checking meal temperatures.
- Communicate effectively with patients, visitors, staff, and colleagues to ensure a supportive atmosphere.
- Assist with additional duties as required after receiving appropriate training.
- Adhere strictly to Health and Safety regulations, including fire safety procedures and protection of vulnerable groups.
- Maintain alarm awareness and respond to incidents in a calm and compliant manner.
- Follow trust-guided procedures for fire safety and emergency protocols.
Required Skills & Experience
Essential:
- Good general education, with strong reading, writing, and numeracy skills.
- Customer-focused experience in a high-service environment.
- Excellent common sense and problem-solving ability.
- Ability to work independently with minimal supervision.
- Understanding of cleanliness, hygiene, and general maintenance.
- Clear communication skills and compassionate attitude towards patients.
- Reliability, flexibility, and adaptability to change.
- Capacity to work effectively as part of a team.
- Emotional resilience with a capacity for clear, calm crisis response.
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Desirable:
- NVQ Level 1 or 2 in cleaning (domestic or healthcare).
- Basic Health and Safety certification and Food Hygiene training.
- Prior experience in a hospital or healthcare setting.
- Disability awareness or mature life experience.
What We Offer
Serco provides a comprehensive benefits package:
Compensation & Pension
- Competitive salary with annual reviews.
- Up to 6% contributory pension scheme.
Leave & Flexibility
- 25 days’ annual leave plus bank holidays.
- Open to discussions around flexible working.
Career Development
- Access to 1,100+ internal courses.
- Funding for apprenticeships and qualifications.
- Mentoring and internal promotion opportunities.
Wellbeing Support
- 24/7 Employee Assistance Programme.
- BUPA Anytime HealthLine and wellbeing app.
- Simplyhealth savings cash plans towards healthcare costs.
- 30% discounts on Serco-managed leisure centres.
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Discounts & Employee Networks
- Access to 1,000+ retailer savings, including travel, entertainment, and food.
- ShareSave scheme – discounted Serco shares.
- Mentorship networks for:
- Gender (SercoInspire)
- Multicultural (SercoEmbrace)
- Disability (SercoUnlimited)
- LGBTQ+ (In@Serco)
Charity & Community Involvement
- Paid volunteering day per year for charity.
- Tax-free Payroll Giving to favourite charities.
Inclusivity & Support
Serco is a Disability Confident Leader (Gold Standard) and Ban the Box employer, valuing diversity and reasonable workplace adjustments. Flexible working and career progression are core priorities.
About Serco
Serco delivers essential public services globally, including healthcare, transport, and defense. With 50,000 team members, we strive to innovate and improve services for the public.
By joining Serco, you’ll gain:
- Case studies of real-world impact
- Diversity and inclusion initiatives
- Global professional networks and mentorship
Q&A: For questions or accessibility support, call 0345 010 4000.
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