Edward Bays Ltd
Domestic & Maintenance Works Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Domestic Works Coordinator & Estimator
Location
Highworth, Swindon
Salary
Competitive, dependent upon experience + Company Vehicle.
About Us
Edward Bays Ltd is a multi-disciplinary mechanical contractor delivering design, installation, service, and maintenance solutions since 1896.
Working across domestic, commercial, high-end residential and industrial sectors, we provide heating, plumbing, air conditioning, renewable technologies and mechanical services throughout Wiltshire, Oxfordshire, Gloucestershire, the Cotswolds and surrounding areas.
With 130 years of engineering heritage behind us, we continue to evolve and invest in our people, systems, and services, delivering high-quality solutions for homeowners, businesses, estates and commercial clients alike.
The Role
We are seeking an organised and technically minded Domestic Works Coordinator & Estimator to support the continued growth and development of our domestic services department.
This is a varied role that combines customer service, estimating, scheduling, procurement, and technical support. You will play a key role in ensuring works are delivered efficiently, engineers are supported, and customers receive the high standard of service that Edward Bays is known for.
Working closely with our engineers & office team, you will be involved in projects from initial enquiry through to completion and invoicing.
You will be based within our established office team and supported by experienced administrative staff, engineers, and directors. The role is focused on coordinating and developing the department rather than carrying out all administrative functions independently, allowing you to concentrate on delivering an efficient and high-quality service to our customers.
Key Responsibilities
- Preparing quotations for domestic heating, plumbing, and maintenance works.
- Coordinating engineer diaries and scheduling works efficiently.
- Procuring materials and liaising with suppliers.
- Reviewing and approving material requirements for ongoing works.
- Monitoring live jobs and producing regular Works In Progress (WIP) reports.
- Providing technical assistance and support to engineers where required.
- Managing customer enquiries and maintaining regular communication throughout projects.
- Raising invoices and ensuring completed works are closed out promptly.
- Assisting with the coordination of servicing, reactive maintenance, and smaller projects.
- Working alongside directors to monitor workload, performance, and departmental objectives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Additional Responsibilities
Whilst the primary focus of the role will be coordinating our domestic heating, plumbing and maintenance operations, the successful candidate will also support the management of selected commercial service and planned preventative maintenance (PPM) contracts.
This will include assisting with service scheduling, monitoring contract compliance, coordinating engineer attendance, ordering materials, and ensuring servicing and maintenance works are completed and invoiced in line with client requirements.
The role offers excellent variety, providing exposure to both domestic and commercial operations within an established and growing mechanical services business.
About You
The ideal candidate will have experience within the plumbing, heating or mechanical services industry and understand the practical requirements of coordinating works and supporting engineers.
You will be organised, proactive and capable of managing multiple tasks in a fast-paced environment whilst maintaining a strong customer focus.
Essential Skills & Experience
- Experience within the plumbing, heating, HVAC, or mechanical services sector.
- Good technical understanding of domestic heating and plumbing systems.
- Experience preparing quotations and managing works.
- Strong organisational and communication skills.
- Ability to prioritise workloads and manage multiple ongoing jobs.
- Good IT skills, including Microsoft Office and job management software.
- Professional and customer-focused approach.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Experience
Whilst not essential, preference will be given to candidates with experience or qualifications in one or more of the following areas:
- Gas Safe registered.
- OFTEC registered.
- Air source heat pumps and renewable heating technologies.
- Domestic heating system design and specification.
- Service, maintenance and fault-finding of domestic heating systems.
- Experience coordinating service contracts or planned preventative maintenance (PPM) works.
- Experience using service management software.
- Previous experience as a service coordinator, estimator, office coordinator, or heating/plumbing engineer.
Future Opportunities
As the industry continues to evolve, Edward Bays is committed to growing its renewable and low-carbon offering.
The successful candidate will have the opportunity to help shape and develop this area of the business, supporting the expansion of renewable heating technologies, servicing, and maintenance solutions, and helping drive the future direction of our domestic services department.
We are looking for someone who is keen to contribute ideas, improve processes and play an active role in the continued growth and development of the company.
What We Offer
- Competitive salary dependent upon experience.
- Company vehicle.
- Private health care plans.
- Company pension scheme.
- Supportive office environment with dedicated administrative and management support.
- Established systems, processes, and experienced engineering team.
- Long-term career progression opportunities.
- Ongoing training and development.
- Stable and secure position within an established business.
- Opportunity to play a key role within a growing company celebrating 130 years in business.
If you are looking for a varied and rewarding role within a respected mechanical contractor and would like the opportunity to influence the future direction of a growing department, we would be pleased to hear from you.
Edward Bays Ltd - Engineering Heritage. Modern Solutions.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location