Acorns Children's Hospice
Donor Experience Officer - Fundraising
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Donor Experience Officer
Acorns Children’s Hospice are looking for a Donor Experience Officer to play a central part in delivering a world-class donor experience. You'll ensure that everyone receives an exceptional, personalised experience that strengthens emotional connection and deepens commitment, enabling us to provide outstanding specialist care to every child and family who needs us now and in the future.
About the Role
At Acorns Children’s Hospice, we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community, and at home. As the UK’s largest children’s hospice charity—both in the number of children and families supported, and in annual expenditure on our care—we need to raise more than £14 million each year to run and support our care services.
Responsibilities
As Donor Experience Officer, you will:
- Play an active supporting role in planning and delivering Acorns’ donor experience strategy and plan
- Answer and coordinate general enquiries efficiently, upholding the highest standards of customer care
- Supervise the recording, banking, and thanking of donations for the Donor Experience team
- Collaborate with colleagues across Fundraising to develop fundraising stewardship content and impact reports
- Maintain accurate, up-to-date donor information in the CRM database
- Support stock management, ensuring fundraising materials are managed efficiently and stock levels are maintained
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About You
We are looking for:
- Outstanding written and oral communication skills
- Experience in creating engaging, creative content for key stakeholders
- Project planning experience, with the ability to manage administrative processes and prioritise a complex workload
- Experience working as part of a successful fundraising team
- CRM system experience (e.g., Raiser’s Edge, Salesforce, Donorfy, Donorflex)
Salary and Benefits
We offer:
- £31,110 per annum
- 37.5 hours per week, based in Birmingham (B29 6HZ)
- Employee discounts through the Blue Light Card and refurbished tech
- Health cash plan
- Gym membership discount
- Bike2Work scheme (save up to 42% on bikes and equipment)
- Wellbeing, legal, and financial support
- Career development through the Acorns Academy, offering leadership, coaching, fundraising, and clinical training
- Generous pension contribution (either 7.5% of salary or continuation of current NHS pension scheme)
- Life assurance through the NHS pension scheme or Acorns group life assurance scheme
- Annual leave entitlement increases with length of service
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To apply, you must be eligible to work in the UK. We are committed to safeguarding children and vulnerable adults, so any successful candidate must provide two satisfactory references.
As a UNICEF Gold Rights Respecting organisation, we uphold the United Nations Convention for the Rights of the Child as part of our culture and practice. As an employee, you will be a Duty Bearer for Children’s Rights and support all children in being Rights Holders.
For queries, contact: recruitment@acorns.org.uk.
Learn more about our culture, benefits, and development opportunities here: Why Work for Acorns?.
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