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Door Supervisor
Requirements
- Previous experience of 1 year at a 5-star hotel is preferred.
- Full U.K. Driving License is required.
- Excellent verbal communication and interpersonal skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable, always taking personal responsibility for own actions.
- Ability to work independently and prioritize responsibilities, whilst handling a multitude of tasks and Guest requests.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Responsibilities
- Ensure setup is performed in the welcome area of the hotel, this includes the interior and exterior of the building at the front entrance
- Ensure trolleys are functioning and clean
- Complete Doorman and Porter Checklist
- Ensure special spaces are reserved for Owners and VIP transfers
- Ensure that team members are impeccably dressed for the role and that all uniforms and grooming standards are met
- Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner.
- Extend particular assistance to children, elderly and disabled.
- Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
- Direct flow of traffic on hotel driveways ensuring maximum safety.
- Handle guests’ luggage promptly and professionally, using safe handling techniques.
- Deputize for Porters when necessary, in retrieving/loading guest items from cars, busses, vans and carts.
- Ensure that all luggage’s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
- Complete Valet Parking where necessary and issuing valet ticket to guests.
- Ensure hotel vehicles are kept to a very high standard of cleanliness at all times.
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Benefits
- Competitive salary
- Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Uniform offered and dry cleaned.
- Free on-site parking is available whilst on duty.
- Free shuttle service between hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle to work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
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About Fairmont Windsor Park
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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