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Doorperson (30 Hour)
Store Door Host – Customer Experience (Part-Time)
Job Introduction
A position dedicated to surprising, amazing and amusing our customers while making every visitor feel warmly welcome through making, telling and sharing stories. As a Door Host, you will set the tone for exceptional service by serving as the first point of contact for guests, ensuring Selfridges delivers its world-famous hospitality from the moment they arrive.
This role is at the frontline of Selfridges’ experience — embodying our brand’s values to create memorable first impressions while upholding company standards and culture.
Hours
Mon–Sun, 30 hours per week (across 4 days)
Key Responsibilities
Customer Experience
- Deliver outstanding service, personalising interactions to delight every guest
- Engage proverbially – make, tell, and share stories that bring the Selfridges experience to life
- Capture and record additional information (e.g., surveys, loyalty sign-ups) while interacting
- Be proactive, approaching customers warmly and seeking opportunities to enhance their visit
- Share insights on other Selfridges departments (e.g., bespoke tailoring, beauty, food) with genuine enthusiasm
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Guest Interaction & Upselling
- Act as ambassador, clearly introducing and guiding customers to the Selfridges experience
- Go above and beyond to exceed expectations, taking the initiative to offer extra services (e.g., concierge assistance, exclusive previews)
- Present international etiquette and inclusive behaviours to cater to every guest
Collaboration & Feedback
- Engage confidently and professionally with customers, colleagues, and managers
- Distill guest feedback and pass insights to the team to improve service continuously
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Store Sommatique & Environment
- Maintain store decorum, abiding by health/safety and security protocols
- Identify and address maintenance or hygiene issues (cleaning, signage, etc.), taking immediate action or escalating if needed
- Follow Selfridges’ personal appearance standards at all times
- Ensure team compliance with health & safety regulations; work closely with senior store staff for support
The ideal candidate will embody our people-first culture with a passion for customer service, storytelling, and genuine warmth. Join us at the front door of British retail’s grandest experience.
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