Tesco
DotCom Colleague - Borehamwood Extra
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DotCom Colleague - Borehamwood Extra
About the Role
This is a committed and diverse role where you will help serve customers, build relationships, and contribute to a dynamic store team. Whether you seek stability, flexibility, or career progression—this could be the right fit for you.
PLEASE NOTE: You must be over 18 to apply for this role.
Availability Window
Unless otherwise arranged, you must be available for shifts during the following availability windows within the week, excluding Thursday:
- Sunday: 12:00 PM to 4:00 PM
- Monday: 12:00 PM to 4:00 PM
- Tuesday: 12:00 PM to 4:00 PM
- Wednesday: 12:00 PM to 4:00 PM
- Friday: 12:00 PM to 4:00 PM
- Saturday: 12:00 PM to 4:00 PM
Key Details:
- Shifts will be scheduled within these times.
- You’ll receive 3 weeks’ notice of your scheduled shifts.
- Flexibility is supported - if your provided availability closely aligns with ours, we’re happy to consider you.
Your Responsibilities
Here’s what you’ll be expected to focus on:
- Deliver exceptional customer service – Understand customer needs, offer natural and friendly service, and ensure they leave satisfied.
- Be product knowledgeable – Develop expertise about the products and services in your store.
- Support store operations – Assist across store sections (e.g., service desks, picking, and replenishment areas).
- Apply training proactively – Apply safety, effectiveness, and service best practices learned.
- Timely decision-making – Take the right actions for customers, including adhoc routines that meet their needs on schedule.
- Represent our values – Participate in seasonal, community, and charity events to create an inclusive, welcoming atmosphere.
- Contribute to profitability – Monitor store sales, reduce waste, and maintain product quality.
- Handle deliveries – Occasionally assist with receiving deliveries.
- Personality & spirit – Be proud of yourself and our brand while fostering a welcoming culture.
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Requirements
To thrive in this role, we’re looking for:
- A commitment to delivering impeccable customer service, from greets to checkout.
- Strong communication & problem-solving skills – Building rapport and making customer-centric decisions.
- Teamwork & initiative – Contributing positively to work culture and adapting when needed.
- Punctuality & presentation – Arriving on time, neatly dressed, and ever-ready as an ambassador for Tesco.
Pay & Work Parameters
- Base pay: £13.28 per hour for stores outside the M25; £14.55 for stores within the M25 (adjusted hourly rates may apply depending on your location).
- Hours: A minimum of 16 guaranteed hours per week (or as little as 12 hours). We recognise different life stages and adjust where possible.
Benefits
Because we value our colleagues’ well-being and growth, here’s how we show it:
- Paid holidays: Starting at 20 days plus one personal day (rising to 22 days after 12 months), plus bank holidays.
- Flexible working: Ability to request flexible work patterns from day one of employment.
- Discounts: 10% off at Tesco stores, and 15% at payday weekend – with savings potential of up to £2,000 a year with a Colleague Clubcard (and an additional Clubcard for family members).
- Wellbeing support: Free access to resources supporting mental, physical and life balance.
- Financial security: Five times salary life cover, plus an award-winning pension with matching contributions up to 7.5%.
- Customisable benefits: Choose from a range including rewards, shares, and cycle-to-work schemes tailored to your preferences.
- Uniform & support policies: Complimentary uniform and guidelines for all life stages.
- Colleague networks: Connection with like-minded groups across diverse backgrounds; additional information available here.
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About Tesco
Our vision is simple: To be the favourite way our customers choose to shop. We are Serving Our Customers, Communities, and Planet a Little Better Every Day, meaning more than just transactional relationships. We’re a sustainable and responsible business for everyone.
Diversity, Equity & Inclusion (DEI) at Tesco encourages every voice to be heard and every individual to feel represented and welcome—regardless of background or background. We are committed to being an Everyone’s Welcome workplace.
We respect that life’s journey for each colleague varies. That’s why we’re committed to enabling flexible work solutions throughout your employment journey – asking you how you’d like to partner with us and finding suitable alternatives. Seeking our support for flexible working? Start by talking to us throughout your application.
Policies and Candidature Requirements
- Minimum Age: You must be over 18 to apply; age requirements may be stricter (e.g. for evening or early starts, shift work, or warehouse/deliveries-heavy roles).
- Disability Confident Leadership: We hold a Disability Confident Leader accreditation and ensure accessible recruitment for all. If you need support during the process, speak to the hiring team directly.
- Apply Early: Due to high applicant volumes, roles may close before the advertised deadline, and we outline our recruitment timelines accordingly. Only applicants who attend an interview might be offered feedback.
For more information on Tesco: Visit our website.
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