HealthNet Homecare (UK) Ltd
Driver Support Manager
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Job Description: Driver Support Manager
HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced teams work with individuals living with both rare and common conditions. Our mission is to make patients' lives easier by providing safe, high-quality care every step of the way.
We are currently looking for a Driver Support Manager.
If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.
Main Responsibilities
- Contribute to the growth and success of the Company by leading a team of Logistic Support Administrators, ensuring KPIs and quality standards are achieved, supporting recruitment and performance management, and maintaining strong relationships with delivery partners in a fast-paced environment.
- Manage and lead the Driver Support function to achieve service level targets.
- Manage relationships with partner delivery companies.
- Work with internal stakeholders to communicate delivery-related updates and issues.
- Lead, motivate and coach team members to ensure maximum performance.
- Assist in the recruitment of Driver Support colleagues.
- Provide training, support and performance feedback.
- Assist the Patient Services Manager in managing daily workload and resources.
- Ensure compliance with departmental KPI targets.
- Monitor call flows and administration workflow to maintain service levels.
- Plan holidays, breaks and training to maintain adequate staffing levels.
- Adhere to all HR, security and company procedures.
- Handle escalated customer calls professionally.
- Identify opportunities to improve business processes.
- Capture, record and resolve customer complaints.
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What experience and skills are we looking for?
- Key holder responsible for opening/closing of site.
- Excellent written and verbal communication skills.
- Computer literacy.
- Minimum 12 months in a Customer Service Environment at a supervisory level.
- Proven track record of achieving activity targets.
- Experience of Quality Management Standards.
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Qualifications
- Supply chain related qualification (Desirable).
Personal Skills & Qualities
- Ability to develop and sustain a professional logistics function.
- Strong negotiation and communication skills.
- Strong team management skills.
- Self-motivated and dedicated approach.
- Proactive and motivated when responding to new challenges.
What We Offer
- Competitive salary structure.
- 25 days holiday + bank holiday.
- Pension Scheme.
- Ongoing training and development.
- Professional registration fees paid.
- Employee Assistance Programme including 24/7 access to remote GP appointments.
- Refer a friend scheme.
- Uniform provided.
- Eyecare Vouchers.
- Perks and benefits via Perkbox.
- Long service awards.
Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.
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