Activate Group Limited
Driver/Valet/Yardsman
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Driver/Valet – Activate Accident Repair
Job Title: Driver/Valet Department: Activate Accident Repair Location: 1 Orpen Park, Ashridge Road, Bradley Stoke, BS32 4QD
Hours: 45 hours per week (Mon–Fri) Salary: We are proud to be a Real Living Wage Employer
About Activate Group
We’re looking for a Driver/Valet to join our team at Activate Accident Repair Bristol.
Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
About the Role
The Driver/Valet plays a key role in the timely collection, valeting, and re-delivery of customer and courtesy vehicles. Responsibilities include:
- Ensuring customers are informed of delivery/delays.
- Conducting vehicle checks and collecting excess payments.
- Explaining repair processes to customers.
- Providing a high standard of customer service and professionalism.
Key Responsibilities
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Collection & Delivery:
- Collect and return customer and courtesy vehicles on schedule.
- Complete paperwork for claim and non-related damage and collect excess payments.
- Treat customers professionally and efficiently.
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Safe & Compliant Driving:
- Drive in a safe, lawful manner, considering weather and traffic conditions.
- Report any vehicle faults immediately.
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Vehicle Maintenance & Cleaning:
- Wash, vacuum, clean, and polish vehicles using approved materials and equipment.
- Clean upholstery, carpets, and engine compartments as required.
- Ensure vehicles meet cleaning standards to provide a first-class service experience.
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Customers & Procedures:
- Complete customer paperwork while ensuring vehicle and claim details are accurate.
- Collect necessary paperwork from reception and report delays promptly.
- Confirm any damage or cleanliness issues with the reception team.
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Admin & Compliance:
- Follow health and safety, housekeeping, and procedural regulations.
- Report accidents and incidents to the Bodyshop Manager without delay.
- Ensure safety standards are met before handing vehicles back to customers.
- Complete fuel and driver logs, and financial procedures correctly.
Skills & Experience
- Full driving license with the correct classification to carry out duties.
- Experience in logistics, vehicle appraisal, and customer-facing roles.
- Exceptional communication and customer service skills.
- Strong attention to detail and interpersonal skills.
- Ability to manage time effectively to meet bookings.
- Motivated and proactive approach to responsibilities.
Benefits
- 33 days holiday (including bank holidays)
- Annual pay review
- Personal health cash plan (dental, optical, and medical claim-backs)
- Enhanced maternity/paternity/adoption/shared parental pay
- Life assurance (3x basic salary)
- Free breakfasts and fruit
- Annual birthday surprise for all team members
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What You Can Expect
At Activate Group, we provide a supportive environment with:
- Tools and opportunities for career growth through feedback and coaching.
- Regular team events and company celebrations to recognise achievements.
- A culture based on shared values that fosters innovation and teamwork.
- The ability to contribute to our purpose: "Make someone’s bad day better."
Our Values
Our driving beliefs guide everything we do:
🔹 Make it happen – Be accountable and work fast to deliver excellent results. 🔹 Strive for better – Challenge the status quo and improve continuously. 🔹 Win together – Collaborate, support, and respect each other as a team.
A Bit About Us
Activate Group:
- A fast-growing business with locations across the UK.
- Partners with leading UK fleets and insurers to support drivers after accidents.
- Manages repairs through body shops and a UK-wide network of trusted partners.
- Collaborates with vehicle manufacturers and delivers innovative repair solutions.
By joining us, you’ll help turn difficult situations into positive outcomes for customers and colleagues alike.
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Jessica, London
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