Perceptual Robotics
Drone Pilot and Client Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Perceptual Robotics
Perceptual Robotics builds autonomous drones and AI that inspect critical assets and predict maintenance needs, and we give teams the tools to do this work themselves. We're based in Bristol and Athens, with people working remotely in other countries. In wind, our drones capture blade imagery in the field and our platform, Dhalion, turns it into high-confidence defect detection and cost-based repair prioritisation. We work with more than 50 wind operators, service providers and OEMs across 20 countries in Europe and Latam, and we're expanding from wind into other energy and critical infrastructure.
Founded in 2016 we maintain a startup mindset with a demanding environment where each member of the team contributes meaningfully. If you want to make a visible impact and enjoy a fast-moving team, we'd like to hear from you.
The Role
This role sits at the centre of how we deliver a great experience to clients using our drone systems. You'll be the first line of technical support for clients running inspections on Dhalion drones, helping them get the most out of the platform and resolving issues as they come up. Alongside this, you'll be one of our operational pilots: flying inspections, training other pilots, and supporting R&D as we test new hardware and software.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This suits someone who's happiest close to both the product and the people using it — comfortable troubleshooting a client's query one day and flying a blade inspection the next.
Roles And Responsibilities
Client support
- Provide first-line (level 1) technical support to clients using our drone systems and the Dhalion platform
- Troubleshoot client queries relating to drone operations, data upload and processing, and reporting
- Track and manage support queries through to resolution, and keep clients updated
- Feed customer and product feedback back into the product roadmap
Drone operations
- Fly commercial drone inspection missions, primarily on wind turbine blades and other large assets, as part of the Ops team
- Maintain CAA compliance, Operations Manual standards and H&S practice across deployments
- Support R&D testing of new drone hardware and software
- Act as a trainer: train and mentor other pilots on our systems and procedures
Requirements
Minimum Requirements
- Certified UAV pilot (NQE qualification or equivalent), with 2+ years of commercial drone flying experience
- Experience in a client-facing role, with the ability to build rapport, manage expectations and communicate clearly across a range of stakeholders
- Strong interpersonal skills and confidence interacting with and supporting clients
- Comfortable with H&S management and Operations Manual compliance on deployments
- Full UK or EU driving licence
- UK or EU right to work
- Willing to travel for deployments and client training, with reasonable notice
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desired Requirements
- Experience flying around wind turbines or other large assets
- GWO certificates (Working at Heights, Fire, First Aid) or Authorised Technician qualification
- Experience training or mentoring pilots, technicians or clients
- Experience processing or interpreting drone inspection data and defect detection
- Wind Turbine Safety Rules (WTSR) knowledge
- Experience in a technical or customer support role, comfortable explaining technical issues to non-technical clients
- Other European language skills
- Experience designing, assembling or maintaining drones
Benefits
- Company share option plan
- Flexible hours, including working from home
- Annual training budget to develop your skills and career
- Laptop and work equipment provided
- No dress code; wear what you like
- Pension plan
- Other benefits depending on role and region
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location