Arriello
Drug Safety Project and Account Manager
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Drug Safety Project and Account Manager
Global Drug Safety Project Manager
At Arriello, we provide Pharmacovigilance, Quality & Compliance, and Regulatory Affairs services to global pharmaceutical and life sciences companies, helping them meet regulatory requirements and protect patient safety. We are a growing business with a collaborative culture focused on high-quality delivery, continuous improvement, and giving people the space to do their best work. Our values guide how we work:
- Inclusive – We value fairness, respect, and learning from one another
- Dedicated – We deliver practical, client-focused solutions
- Innovative – We work together to find better ways forward
- Passionate – We build strong relationships and care about the quality of what we do
Main Purpose of the Role:
Are you an experienced project and account management professional with a passion for delivering excellence in a regulated life sciences environment? We are looking for a dynamic Global Drug Safety Project & Account Manager to lead the successful delivery of Pharmacovigilance and Drug Safety projects while building strong, long-term client partnerships. This role combines project management, account management, financial oversight, and stakeholder engagement to ensure projects are delivered within scope, budget, timelines, and quality expectations. As a key client-facing representative, you will collaborate cross-functionally across Arriello and with external stakeholders to drive successful project execution, identify growth opportunities, and contribute to exceptional client satisfaction.
Experience working within a CRO, life sciences service provider, or regulated pharmaceutical environment is highly desirable. Proven experience in Project Management and Account Management within Pharmacovigilance, Clinical Safety, or a regulated life sciences setting is essential.
Role Description:
- Project Delivery & Governance
- Lead and manage assigned Global Drug Safety projects throughout the full project lifecycle, from initiation through to closure.
- Ensure project delivery aligns with contractual scope, timelines, budget, quality standards, and client expectations.
- Develop and maintain project plans, timelines, governance structures, and tracking tools.
- Coordinate cross-functional teams and ensure effective resource allocation.
- Identify, assess, and manage project risks, issues, and dependencies.
- Ensure compliance with internal procedures, client requirements, and applicable regulatory standards.
- Drive continuous improvement initiatives to optimize project delivery and operational efficiency.
- Seek opportunities to simplify processes and enhance project execution.
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Account Management & Client Engagement
- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term client relationships.
- Develop a thorough understanding of client objectives, priorities, and business needs.
- Monitor client satisfaction and proactively address concerns and potential risks.
- Identify opportunities for account growth, service expansion, and upselling.
- Support business development activities, including project scoping and client discussions where required.
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Financial & Operational Management
- Monitor project budgets, burn rates, resource utilization, and overall profitability.
- Ensure accurate tracking of project effort, costs, and billable activities.
- Support revenue forecasting and cost management activities.
- Ensure timely and accurate invoicing processes.
- Maximize revenue recoverability through effective project oversight.
- Manage scope changes and escalate deviations appropriately.
- Support financial reporting and project performance reviews.
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Stakeholder & Team Coordination
- Coordinate internal and external stakeholders to ensure effective project execution.
- Foster strong collaboration across departments and functions.
- Lead project meetings, governance reviews, and client discussions.
- Promote accountability, teamwork, and a positive project culture.
- Work closely with functional leaders to ensure appropriate support and resource allocation.
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Documentation & Compliance
- Maintain complete and accurate project documentation.
- Prepare and deliver regular project and account reports.
- Ensure adherence to Quality Management System (QMS) requirements and Standard Operating Procedures (SOPs).
- Support internal and external audits and inspections as required.
- Ensure timely management and closure of CAPAs related to assigned projects and accounts.
Requirements
- Primary degree in a relevant scientific discipline or a business-related degree with demonstrated experience in a regulated life sciences environment.
- Proven experience working in a Project Management environment across multiple countries and/or managing complex projects.
- Proven experience in Account Management within a client-facing environment.
- Previous experience working for a life sciences service provider, CRO, or consultancy is preferred.
- Minimum of 2 years' experience implementing and working within a structured project management framework.
- Experience within Pharmacovigilance, Drug Safety, Clinical Safety, or a related regulated function is highly desirable.
- Formal project management qualification or accreditation would be preferred.
- Excellent communication, stakeholder management, and consulting skills.
- Fluent verbal and written English.
- Strong organizational and time management skills, with the ability to prioritise effectively and meet deadlines.
- Ability to work under pressure while maintaining a calm and professional approach.
- Ability to provide guidance, coaching, and support to colleagues.
- Excellent team player with the ability to bring people together and build collaborative working relationships.
- Maintains a positive, results-oriented work environment.
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Benefits
- Work remotely while contributing to a global life sciences consultancy.
- Lead quality operations that directly influence patient safety and regulatory compliance.
- Collaborate in a multicultural, inclusive, and innovative environment.
- Enjoy opportunities for career progression, professional development, and international exposure.
- Flexible Work Options: Remote working flexibility to support your lifestyle.
- Generous Time Off: Enjoy 5 weeks of holiday plus national holidays and 3 personal days to recharge.
- Home Office Support: Get support to create a productive home office setup.
- Bonuses: Benefit from an annual bonus program, spot bonuses, and employee-nominated recognition.
Arriello is an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and respectful workplace where all individuals are valued and treated with dignity. We encourage applicants from all backgrounds, including but not limited to race, colour, religion, gender, gender identity, sexual orientation, age, disability, national origin, or any other characteristic protected by law. In line with our commitment, we provide reasonable accommodations to applicants with disabilities throughout the hiring process. If you require any accommodation, please contact us at recruitment@arriello.com.
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