Lime Talent
DTC Growth Manager
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DTC Growth Manager
Greater London
£50,000-£55,000 + Benefits
We're partnering with a premium food business with a portfolio of well-established, health-focused brands to recruit a DTC Manager.
This is a commercially focused role for someone who understands how to grow an online consumer business. Rather than managing the technical aspects of a website, you'll be responsible for increasing sales by improving the customer journey, driving conversion, increasing average order value, and building customer loyalty.
Working closely with the Marketing, Creative, and Commercial teams, you'll develop and execute initiatives that improve acquisition, retention, and lifetime value, using data and customer insight to inform decisions.
Key Responsibilities
- Own the commercial performance of the DTC channel, delivering sales and growth targets.
- Develop and execute initiatives to improve conversion, average order value, and customer lifetime value.
- Plan and deliver promotional campaigns, product launches, and trading activity across the website.
- Work closely with the CRM and Marketing teams to optimise customer acquisition, retention, and repeat purchase.
- Analyse website, customer, and campaign performance using platforms such as Shopify, GA4, and Klaviyo, turning insights into actionable recommendations.
- Identify opportunities to improve the online customer journey through testing, merchandising, and optimisation.
- Manage the relationship with external web development partners, prioritising enhancements that deliver commercial impact.
- Support the ongoing development of loyalty, subscription, and retention programmes.
- Collaborate with internal stakeholders across Marketing, Sales, Operations, and Supply Chain to deliver an outstanding customer experience.
- Play a key role in supporting future international DTC expansion.
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About You
We're looking for someone who has experience growing a consumer-facing eCommerce business rather than simply maintaining one.
You'll likely have:
- Experience managing a Shopify or similar DTC eCommerce platform.
- A strong understanding of digital marketing, CRM, and customer retention.
- Experience improving conversion, average order value, and repeat purchase through commercial initiatives.
- Confidence using analytics to identify opportunities and measure performance.
- Experience working with external agencies and cross-functional teams.
- A commercial mindset with a passion for building brands and delivering online growth.
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Experience within a consumer brand would be advantageous but isn't essential.
We are committed to creating diverse and inclusive workplaces, and we encourage applications from candidates of all backgrounds, experiences, and perspectives. We believe that a variety of viewpoints fosters innovation and strengthens teams. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, or age.
Lime Talent is acting as an employment agency in relation to this vacancy.
Lime Talent is a recruitment agency specialising in the consumer goods industry. To view a broader selection of our current vacancies, go to www.limetalentgroup.com
By making an application to Lime Talent you confirm that you have read and agree to our privacy policy which can be found at https://www.limetalentgroup.com/privacy-and-data-policies
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