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Pets Choice Ltd

DTC Manager

Blackburn
Posted 7 days ago
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DTC Manager

DTC Manager – Digital Marketing Team

This is a critical and dynamic role focused on driving the growth and performance of the Direct-to-Consumer (DTC) channel through best-in-class e-commerce execution, digital acquisition, and customer journey optimisation.


About the Role

You will develop and execute a data-led DTC strategy across multiple brand websites and platforms while aligning with broader commercial and brand goals. Additionally, you’ll manage daily performance marketing and e-commerce operations, ensuring seamless coordination with stock, promotions, and business priorities.


About Pets Choice

For paws, fins, and wings—Pets Choice delivers a diverse range of pet products across beloved brands such as Webbox, Hownd, Vets Kitchen, Bob Martin, TastyBone, and Felight. Our portfolio spans UK and international retail, along with a family of DTC stores, ensuring pet lovers have endless ways to care for their furry, scaly, or feathery friends.


Key Responsibilities

(Reporting to the Digital Controller)

Digital Performance & Acquisition

  • Lead execution of "always-on" paid media campaigns across:
    • Google Ads
    • Meta (Facebook, Instagram)
  • Drive revenue growth through social commerce, including TikTok Shop.
  • Manage and scale affiliate marketing programmes to expand reach and revenue.
  • Implement structured A/B testing for creatives, audiences, and landing pages.

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E-commerce Operations

  • Own and optimise daily DTC platform management (Shopify / WooCommerce), including:
    • Product listings
    • Pricing accuracy
    • Promotional execution
  • Execute the promotional calendar across websites, email, and paid media.
  • Improve conversion and retention by optimising the full end-to-end customer journey.

Commercial Performance & Reporting

  • Monitor and report on key commercial KPIs (ROAS, CPA, conversion rate).
  • Manage the digital marketing budget, reallocating spend to maximise ROI.
  • Provide clear, actionable insights to key stakeholders based on performance data.

Cross-Functional Working

  • Collaborate with Supply Chain, Customer Service, and Finance to align:
    • Stock availability
    • Fulfillment processes
    • Promotional timing
  • Work closely with internal teams and external agencies to deliver integrated campaigns.

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People & Capability

  • Manage and develop the Senior Digital Marketing Executive.
  • Build capability within the DTC channel and embed best-in-class operational practices.

Requirements

We’re looking for a results-driven professional with:

  • 3+ years’ experience in DTC e-commerce and digital acquisition.
  • Hands-on expertise in managing:
    • Google Ads
    • Meta (Facebook & Instagram) Ads
  • Strong knowledge of Shopify and WooCommerce.
  • Experience with social commerce (preferably including TikTok Shop).
  • Experience managing affiliate marketing programmes.
  • Exceptional analytical skills for data interpretation and campaign optimisation.
  • Ability to manage multiple brands and campaigns simultaneously.
  • Strong communication and stakeholder management expertise.
  • Past experience managing or mentoring direct reports.

Application Notes

This role is internally managed by our team of Top Cats & Dogs.

✅ How to apply: Directly via LinkedIn or through our website.

🚫 Not seeking recruitment agency support at this time.

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Skills

DTC E-commerce
Digital Acquisition
Google Ads
Meta Advertising
Shopify
WooCommerce
Social Commerce
TikTok Shop
Affiliate Marketing
Analytical Skills
Data Interpretation
Stakeholder Management
Campaign Management
Team Management
Performance Marketing
E-commerce Operations

Location

Blackburn, Scotland, United Kingdom

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