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Dual Service Operative
Security and Cleaning Operator – Viking Shopping Centre
Location: Viking Shopping Centre
Salary & Contract: £13.25 per hour 40 hours per week (5 days), rotating day/night shifts as per rotaschedule
Job Overview and Purpose
Mantaining a safe, secure, and orderly environment within the shopping centre by:
- Patrolling and monitoring the premises to ensure a clean, secure experience for customers and employees
- Performing day-to-day cleaning, housekeeping, and supervision duties
- Supporting the daily operations of the Centre
Key Responsibilities
Cleaning and Facilities Maintenance
- Ensure the highest cleaning standards are maintained, providing a safe and welcoming environment for all visitors.
- Oversee efficient recycling and waste management systems.
- Maintain all welfare facilities (toilets, break areas) in good working order.
- Liaise with all colleagues to facilitate the smooth running of operations.
Security and Compliance
- Patrol and inspect all site areas:
- Streets, carparks, service roads, and public access points (including back-of-house areas).
- Moniotor and clean carparks using a mechanical sweeper and manual brushing (edges/gutters).
- Enforce Health & Safety regulations, including checks and compliance reporting as required by the Facilities Manager & Centre Manager.
- Communicate and implement Health & Safety practices in line with company guidelines.
- Prevent, detect, and investigate:
- Disturbances, offences, signs of intrusion, or unauthorised activity.
- Ensure doors, gates and access control are secure within restricted areas.
- Accurately report all incidents (e.g. accidents, property damage, antisocialbehaviour) in writing, including public safety concerns.
- Provide evidential testimony in court or tribunals where required.
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Surveillance and Incident Management
- Operate CCTV systems (including monitoring and downloading recorded footage).
- Manage multiple real-time feeds: CCTV, bodycams and radio communications.
- Handle antisocial behaviour, including evicting individuals intoxicated by alcohol or drugs from the Centre.
- Respond to emergencies with coordination:
- Liaising with emergency services (fire, ambulance, police).
- Directing traffic, emergency vehicles, and pedestrians as needed.
Administration and Operational Duties
- Verify that all contractors hold valid permits before commencing work.
- Perform Reception duties (e.g. answering phones, logging visitors, numericalguides).
- Test and maintain fire alarm systems (including call-out activation and panel responsiveness).
- Clear spillages and litter promptly across the mall and shared areas.
Safety & Additional Tasks
- Adhere to Health & Safety legislation, prioritising employee and visitor welfare.
- Undertake miscellaneous operational tasks as deemed necessary.
Required Skills and Qualifications
Key Behaviours and Abilities
- Exceptional customer service skills.
- Strong communication & delegation abilities to interact effectively with colleagues, contractors, and visitors.
- Professional conduct with sound judgement, robust integrity and discretion.
- Remaining calm under pressure in emergency or high-stress situations.
- Team player, capable of proactive cooperation across teams.
- Flexibility & adaptability, including cover for shifts during holidays and sick leave.
- Ability to follow written instructions and guidance.
Qualifications
- Current SIA Door Supervisor Licence.
Why Join ABM?
We go beyond contracts, offering employees a Holistic Wellbeing & Financial Benefits Package, including:
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Immediate Support
- 24/7 GP Service: Medical advice for you and your family, whenever needed.
- Mental Health & Life Counseling: Support for personal and professional challenges.
- Get Fit Programme: Incentives to nurture physical wellbeing.
Financial & Legal Assistance
- Personal financial and legal support (advice, discounts for legal services).
Active Lifestyle
- Cycle to Work Scheme to promote sustainable commutes.
Perks at Work – Employee Benefits Platform
- Discounts, cashback and socially-responsible shopping deals via exclusive vendor partnerships.
- Personalised life resources: Tools for family-life, health, finance, and professional growth.
- 24/7 crisis support: Immediate chatlines for urgent assistance.
Why ABM?
An invested partner in your career, ABM (NYSE: ABM) supplies integrated facilities, engineering, and infrastructure solutions for over $8 billion of annual global revenue. Our mission: Cleaner, safer and more efficient environments.
Our work empowers 100,000+ global members through innovative sustainable solutions and technologies. Here at ABM, we reimagine spaces to create thriving urban communities, thriving businesses, and thriving workplaces.
Our Commitment
Systems and cultures to ensure equality, diversity, and inclusion: Enable fair, non-discriminatory employment, regardless of: • Age, • Disability, • Gender reassignment, • Marital status • Pregnancy/Maternity • Race • Religion/Belief • Sexual orientation
We are proud to be an Armed Forces Covenant Employer, supporting former and current armed services communities.
For further information: [Discover our complete benefits package](insert ABM’s link).
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