Anchor Group Services
Dual Service Operative (Security & Cleaning)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.
As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.
Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.
Apply now to join Team Anchor and take the next step in your career.
Job Description
Job Role: Dual Service Operative (Security & Cleaning)
Working Hours: 4 on 4 off shift pattern (07:00-19:00) - average 42 hours per week
Pay: £13.21 per hour
Location: Longton Exchange Shopping Centre, Stoke-on-Trent, ST3 2JA
Reporting to: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Dual Service Operative (Security & Cleaning) to join our established team based at Longton Exchange Shopping Centre, Stoke-on-Trent.
This role combines both cleaning and security responsibilities, ensuring the centre remains safe, clean, and welcoming for all visitors. The successful candidate will be expected to carry out routine cleaning tasks as well as maintain a visible security presence, responding to incidents and supporting the overall safety of the site.
The successful candidate must have a valid SIA Licence as a minimum. You will be part of a forward-thinking team that delivers a high level of customer service, assisting with the site cleaning and security and overall running of the centre.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Duties Include
- Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
- Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
- Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
- Completing reports by recording observations, information, occurrences, and surveillance activities
- Maintaining organisation's stability and reputation by complying with legal requirements
- React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.
- Contributing to team effort by accomplishing related results as needed
- Acting as a first line support to customers and visitors to site, providing a professional and friendly service
- Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
- Maintaining professional conduct at all times
Requirements
- Full 5-year employment checkable history
- Valid frontline SIA licence DS or SG
- Customer Service experience and confidence to handle conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be well-groomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fast-moving environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, with financial support available
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
- Stream - access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provide
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Dual Service Operative, Security & Cleaning Operative, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Customer Security Officer, Cleaning Operative
Within commuting distance of: Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, Leek
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#D19947;border-color:#D19947;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills