Gigged.AI
Dutch-Speaking Process & Operational Excellence Consultant - Outside IR35
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Dutch-Speaking Process & Operational Excellence Consultant - Outside IR35
Dutch-Speaking Process & Operational Excellence Consultant — 4-Week Contract (Outside IR35)
About the Role
Gigged AI is an open talent marketplace specialising in the IT and technology sector. We’re seeking a Dutch-Speaking Process & Operational Excellence Consultant to lead end-to-end Customer Journey Mapping and operational excellence work for a remote engagement.
All applicant proposals will be reviewed directly on the Gigged AI platform. To apply:
- Sign up at Gigged AI to create a free talent profile.
- Follow this project link: Process & Operational Excellence Contract.
- Submit a proposal with an intro, relevant experience, and attached CV.
Contract Details
| Aspect | Description |
|---|---|
| Duration | ~4 weeks (extension possible, not confirmed) |
| Engagement Type | Outside IR35 |
| Start Date | Within the next week (immediate availability preferred) |
| Location | Remote / flexible (Dutch fluency required) |
| Rate | £550–700 per day (dependent on experience) |
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What You’ll Be Doing
- Facilitate E2E process workshops: Lead stakeholder and agent engagement sessions.
- Process mapping: Develop BPMN process maps with:
- Swim lanes & hand-offs
- Rework loops
- Value-add (VA) vs. non-value-add (NVA) analysis
- Processing time tracking
- Data interrogation: Analyse operational data in Excel to deliver clear findings and recommendations.
- Business presentation skills: Build and present polished PowerPoint decks for senior stakeholders.
- Interviews: Conduct frontline agent interviews to uncover root cause analysis and improvement opportunities.
- Review SOPs: Assess agent adherence to Standard Operating Procedures (SOPs).
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What You’ll Bring
✅ Process methodology expertise:
- Strong command of BPMN, swim lanes, hand-offs, and VA/NVA analysis.
- Experience with processing time optimisation.
✅ Technical proficiency:
- Advanced Excel skills for data analysis and reporting.
✅ Communication & stakeholder readiness:
- Confidence in presenting to senior stakeholders.
✅ Operational excellence tools:
- Knowledge of capacity planning, skills matrices, Tactical Business Process Standards (TBPS), and KPIs.
✅ Language:
- Fluent in Dutch (spoken and written).
🔥 Bonus:
- Immediate availability for review by today or tomorrow.
Note: A Dutch-speaking background is essential—remote or flexible location is acceptable.
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