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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are looking for an experienced Duty Concierge Manager to lead front-of-house operations within a prestigious luxury residential development.
This role is ideal for a customer-focused professional with strong leadership skills and experience in high-end residential, hospitality, or Build-to-Rent (BTR) environments.
Key Responsibilities
- Lead and supervise the Concierge Team, ensuring exceptional resident and guest experiences.
- Oversee daily concierge operations, ensuring SOPs and service standards are consistently maintained.
- Act as the first point of escalation for resident queries, complaints, and service requests.
- Manage concierge rotas, staffing arrangements, and day-to-day administration.
- Coordinate resident move-ins, move-outs, viewings, renewals, and welcome meetings.
- Oversee resident amenities, parcel management, key control, access systems, and building security procedures.
- Conduct regular inspections of communal areas, amenities, and vacant apartments.
- Prepare monthly reports, monitor KPIs, and support operational improvements.
- Work closely with Housekeeping, Maintenance, Security, and Building Management teams.
- Ensure compliance with Health & Safety policies and emergency procedures.
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Apply today if you're passionate about delivering exceptional resident experiences and leading a high-performing concierge team.
Hours
38.5 hours per week (Average) with 4 on 4 off shift patterns. 12 hour shifts which are typically either 7am-7pm, 9am-9pm, will vary as per business requirements.
Qualifications
- Experience within a luxury residential, hospitality, or high-end customer service environment.
- Substantial supervisory or team leadership experience.
- Experience of residential concierge or front desk operations.
- Knowledge of the Build-to-Rent (BTR) sector is desirable.
- Strong leadership, communication, and problem-solving skills.
- Highly organised with excellent attention to detail.
- Professional, proactive, and customer-focused approach.
- Working knowledge of Property Management Systems.
- SIA Licence and First Aid/Life Saving qualifications are advantageous.
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Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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