East Sussex County Council
Duty Coordinator
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Duty Coordinator
Are you organised, versatile and have an eye for detail and do you want to make a difference to others? If yes, then this could be the job for you!
We are looking for a Duty Coordinator to join the Joint Community Rehabilitation (JCR) Service.
You will be a member of the Duty team, offering advice and support to the people we assist, as well as to your colleagues and other professionals.
You will also triage referrals into our service, deal with a variety of queries, and provide a comprehensive handover to your colleagues.
In addition, you would be supporting the service by providing awareness sessions and overseeing quality in a key service area, e.g. nutrition and hydration.
Working predominantly Monday – Friday, 9am to 5pm, this role is vital to providing a high quality, effective service.
You do not need to have any previous experience in health and social care as we will provide extensive training.
We are looking for candidates who have:
- Communication skills
- Problem-solving skills
- The ability to remain calm under pressure
- The ability to prioritise different responsibilities
JCR is a community service provided by a team of care workers and therapists. It is a partnership between East Sussex County Council’s Adult Social Care and East Sussex Healthcare Trust.
We help people remain in their own homes and stay independent by providing them with a time-limited intensive community rehabilitation programme in their own home.
Please download the Job Description and Person Specification [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/cs/groups/public/documents/document/yta5/ntyx/~edisp/ucmfa09561027.docx] for more information.
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To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
For guidance on how to write an application see our how to apply page [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/External/pages/10005] and our statement on the use of AI [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/External/pages/23001].
Interviews will take place in person at Firwood House, Eastbourne within 2 weeks of the closing date of the advert.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/External/pages/10009] for details.
What we can offer you:
- A very good pension contribution.
- 25 days annual leave plus 10 days Bank Holiday entitlement and 2 Concessionary days.
- Comprehensive training
- Wellbeing initiatives and discounts.
- Being part of a well-respected, supported team.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
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For an informal discussion about this opportunity contact James Askew, Duty Senior Coordinator at james.askew@eastsussex.gov.uk [james.askew@eastsussex.gov.uk] to request an MS teams call or phone call.
For work that makes a difference, choose East Sussex!
Additional Information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record [https://www.gov.uk/dbs-check-applicant-criminal-record]. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is part-time or term-time only.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas [https://www.gov.uk/browse/visas-immigration/work-visas]
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
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