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About The Role
Take the next step in your career and help shape a responsive, high-quality mental health support service for children and young people.
As a Duty Coordinator, you will play a central role in the day-to-day running of the duty system within our Mental Health Support Teams and Early Intervention and Targeted Support Service. You will:
- Provide oversight of incoming referrals
- Support clinical and safeguarding decision making
- Ensure timely progression through care pathways
Working closely with the Operations Manager and wider clinical team, you will:
- Guide practitioners in risk assessment, safety planning, and effective decision-making
- Help manage demand and monitor performance against key targets
- Ensure children, young people, and families receive the right support at the right time
This is a varied and impactful role where you will:
- Collaborate with education settings, partner agencies, and internal teams
- Contribute to service development and quality improvement
- Support innovative ways of working to ensure service evolvement and alignment with local needs
About You
You will be a confident and experienced practitioner with strong expertise in mental health support for children and young people, including safeguarding and risk management.
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Such key skills, experience, and traits are essential for this role:
- Experience in mental health, early intervention, or related fields (e.g., EMHP, Children's Wellbeing Practitioner (CWP), nursing, social work, or occupational therapy)
- Demonstrated sound clinical judgement and decision-making abilities
- Confidence in supporting and guiding others in practice
- Experience with risk assessment and safety planning
- Competencies in managing competing priorities in a fast-paced environment
- Clear and effective communication, with strong relationship-building skills for partners
- Understanding of referral pathways and thresholds for support
Experience in service development, performance monitoring, or any related duty/trige system roles would be helpful but not essential.
About Us
Compass is committed to safeguarding children, young people, and vulnerable adults. Established for over 30 years, Compass is a UK-wide charity that provides community-based services across:
- Substance misuse treatment & rehabilitation
- Early interventions for vulnerable young people
- School-aged health programmes and associated prevention initiatives
- Treatment and health promotion initiatives
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All positions at Compass are subject to the appropriate level DBS checks.
We positively encourage applications from all members of the community, regardless of:
- Gender
- Race
- Faith
- Disability
- Age
- Sexual orientation
We actively welcome applications from individuals whose life experiences enrich their skills and empathy, contributing to our commitment to equality and inclusion.
We are committed to supporting any reasonable adjustments required during recruitment, on commencement of work, or post-role assignment.
Benefits
Compass offers a variety of performance-enhancing benefits, including:
- 27 days holiday + bank holidays, rising to 32 days over time (pro rata)
- Life assurance at 2x basic salary
- Competitive contributory pension scheme
- 24/7 Employee Assistance Programme (EAP) and Occupational Health (OH) services
- Enhanced sick pay
- Excellent learning and development opportunities, alongside career progression
- Annual salary review
Join us in creating groundbreaking change in the lives of children and young people!
Closing Date: 13.07.26
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