How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Duty Manager
Duty Manager – Leisure Operations (Stoke Mandeville Stadium)
Location: Stoke Mandeville Stadium, HP21 9PPS Salary: £27,000 plus excellent benefits Schedule: Permanent, full-time (39 hours/week)
- Weekdays: 6:00am–2:30pm or 2:00pm–10:30pm
- Weekends: 6:30am–7:00pm
About the Role
At Leisure Solutions Community Trust, we’re committed to bringing more people, more active, more often, offering affordable access to sports and leisure to create healthier, happier communities. We’re now seeking an enthusiastic, customer-focused Duty Manager to lead our team at Stoke Mandeville Stadium, ensuring exceptional service, safety, and operational excellence.
As the Duty Manager, you’ll guide day-to-day operations, maintain high standards, and create a welcoming environment whereevery visit leaves a positive lasting impact.
Key Responsibilities
You’ll be responsible for:
- Leading and motivating the operational team to deliver a safe, high-quality customer experience
- Managing day-to-day operations of the centre during shifts
- Acting as the Health and Safety responsible person, ensuring compliance with all regulations
- Handling incidents, emergencies, and investigations professionally
- Maintaining cleanliness, presentation, and facility functionality
- Supporting team development through coaching, training, and clear communication
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Ideal candidates will have:
- Experience in a Duty Manager, supervisory, or team leadership role in leisure, hospitality, or service environments
- Strong leadership skills, with the ability to inspire and manage teams confidently
- A solid understanding of Health and Safety legislation and practical application
- Excellent communication and customer service abilities
- A proactive, organised, and positive approach
Vetting and checks: This role requires a Basic DBS check and completion of an Occupational Health Questionnaire.
What We Offer
Trust and Serco Leisure Benefits
✅ Holidays: 21 days plus bank holidays + up to 5 buyable leave days annually ✅ Pension: Up to 6% contributory scheme ✅ Training & Development:
- Access to over 1,100 internal courses
- Funding for qualifications and apprenticeships (including Level 3 Team Leader & Level 5 Operations Manager)
- Mentoring opportunities ✅ Health & Wellbeing:
- Employee Assistance Programme
- 24/7 virtual GP access
- Wellbeing app and discounted Serco-managed leisure centre passes ✅ Discounts: Deals across 1,000+ retailers (food, clothing, travel) ✅ Charity Support:
- Paid volunteering days
- Tax-free charitable giving via Payroll Giving Scheme ✅ Employee Networks: LGBTQIA+, women, parents/carers, disability, veteran, and cultural inclusion groups
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Commitment to Equality & Inclusion
- Guaranteed Interview Scheme: Applicants with disabilities, veterans, or convictions (if meeting minimum criteria)
- "Ban the Box": Support for fair access for those with unspent criminal convictions (some roles may have security exemptions)
Ready to make a difference? Apply today. #LeisureJobs
Serco Leisure is the UK’s leading operator of leisure centres, destination venues, and elite sporting facilities. Join a culture that supports growth, development, and impactful work.
For application support: recruitmentuk@serco.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills