How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Duty Manager
Duty Manager
Location: Market Drayton, Shropshire, TF9 1JT
Salary: £27839.67 plus excellent benefits
Schedule: Full-time 37 hours per week, working across a 3-week rota that includes days, evenings, weekends, and public holidays.
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.
Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly, and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As Duty Manager, you'll play a vital role in creating a safe, welcoming, and enjoyable environment for customers, colleagues, and community partners. From leading daily operations to responding to emergencies and supporting service improvements, you'll help ensure local people can access high-quality leisure facilities that make a positive impact on health, wellbeing, and community life. This is a role where your leadership, care, and commitment will help impact a better future while creating an environment where colleagues can grow and thrive.
What you’ll do as a Duty Manager
- Lead the day-to-day operation of the facility, ensuring activities are delivered safely and to a high standard.
- Promote and maintain a strong health and safety culture, ensuring compliance with policies, procedures, and relevant legislation.
- Supervise, support, and coordinate colleagues, ensuring effective rota management and clear allocation of tasks.
- Deliver excellent customer service and build positive relationships with customers, community stakeholders, and partners.
- Respond confidently to emergencies and take operational control when required.
- Monitor performance, contribute to service improvements, and support the delivery of operational and financial objectives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Does this sound like you?
- Experience working in a supervisory or duty management role within a leisure, hospitality, or customer-focused environment.
- A strong commitment to safety, customer care, and delivering positive outcomes for communities.
- Confident leadership skills with the ability to motivate, support, and develop colleagues.
- Excellent communication skills and the ability to build trust with a wide range of people.
- Able to make sound decisions, solve problems effectively, and remain calm under pressure.
- Hold, or be willing to work towards, relevant industry qualifications such as IOSH Managing Safely, National Pool Lifeguard Qualification, First Aid at Work, or National Pool Plant Operators Certificate.
What we offer
-
Free gym membership for you and your immediate family
-
Free safeguarding training and DBS checks
-
Free swimming lessons and holiday clubs for one child (50% off for additional children)
-
21 days’ holiday plus bank holidays
-
6% employer matched pension contribution
-
Training and development opportunities
-
Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
-
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Learn more at www.moreleisure.org/employee-benefits.
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Ready to make a difference? Apply today.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues, and elite sporting facilities, managing sites, services, and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme
Applicants with disabilities, veterans, and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box
We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.
For support with your application, please contact recruitmentuk@serco.com.
leisurejobs
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills