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Leisure Centre Duty Manager
Location: Fox Hollies Leisure Centre, Birmingham B27 7NS
Salary: £30,972.94 per annum plus excellent benefits
Schedule: Full-time (40 hours per week), including early shifts, late shifts, and weekends (hours: 6am – 10.30pm).
About the Role
Here at Birmingham Community Leisure Trust, our goal is to support active, healthy lifestyles in a safe, welcoming, and enjoyable environment. We aim to be the preferred destination for community members seeking an active lifestyle.
We are searching for an enthusiastic, customer-focused Duty Manager to help us achieve this mission.
What You’ll Do
As a Leisure Centre Duty Manager at Fox Hollies, you’ll ensure smooth operations so communities can enjoy accessible leisure spaces.
Your key responsibilities include:
- Act as a key holder – confidently opening and closing the centre.
- Lead daily operations – ensuring safe, efficient, and welcoming services for customers.
- Support teams – across reception, swimming pools (wet side), and gym/dry areas (dry side).
- Manage shift responsibility – allocate tasks, oversee staff coverage, and ensure smooth operations.
- Oversee bookings – manage the daily booking system and handle enquiries, changes, and feedback.
- Deliver excellent customer experience – professionally addressing complaints and service requests.
- Uphold safety standards – conduct routine health and safety checks and report any issues promptly.
- Follow protocols – adhere to Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), responding appropriately in crises.
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Requirements
To succeed in this role, you should:
- Have previous experience in leisure, fitness, customer service or frontline roles.
- Be a confident swimmer with a valid National Pool Lifeguard Qualification (NPLQ).
- Have experience supervising staff in high-pressure environments.
- Excel in communication and remain calm under pressure.
- Demonstrate strong organisational skills, while being reliable and adaptable for shift work.
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Vetting & Checks Required
An Enhanced DBS check is mandatory for this role, including spent and unspent convictions, and may also require an Occupational Health Questionnaire.
What We Offer
- 21 days of holiday (plus public holidays).
- Free leisure centre membership + discounts on retail, food, and drinks.
- Employee benefits (via Birmingham Community Leisure Trust and Serco Leisure).
About the Employers
Serco/Serco Leisure Operating Limited manages recruitment and operations on behalf of Birmingham Community Leisure Trust. The Trust is committed to equal opportunities.
For further details, contact the Recruitment Team at 0345 010 4000, especially if this role requires further consideration or adjustments in submission.
For more information on our role and application, visit [Serco Careers Website](https://serco carreers.com)—use Google Chrome for the best experience.
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