Duty Manager – Job Vacancy

Posted on 5 May 2023 in Uncategorized

DUTY MANAGER

Playbox Theatre is running an ongoing recruitment programme, as we continue to seek a full team of highly motivated and organised individuals to oversee the smooth running and health and safety of customers of The Dream Factory during busy times. This, alongside ensuring an excellent customer experience for all of our visitors.

We are currently recruiting a team who will head up the following shift during Playbox season:

• Wednesday 16.00-20:45
• Friday 16.00-21.15

These days and times operate during Playbox Season dates only (in conjunction with school terms). There is additional work available for the Duty Managers during performances and for other special events throughout the year.

Full training will be given prior to first shift.

Duties Will Include:

• Responsible for building evacuation in the event of an emergency
• First Aider On Duty (training will be provided)
• Oversee the excellent presentation of the front of house area
• Liaise with the café staff to ensure front of house space is kept clean and tidy
• Greet all visitors to The Dream Factory with warmth and attention to personal detail
• Monitor behaviour in front of house space, and intervene swiftly when necessary
• Answer the phone using the Playbox required language during your shift and take detailed messages
• Pass all enquiries on efficiently to the appropriate member of staff
• Lock up The Dream Factory at the end of the shift
• Have a good working knowledge of current events at Playbox Theatre
• Be familiar with all areas of the Playbox Theatre website, so that queries can be answered
• Direct customers to appropriate studio spaces throughout the shift
• Be an excellent ambassador for Playbox Theatre
• Spot clean where necessary to ensure front of house standards are maintained