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Company Description
The Range is a fast-growing retailer offering over 65,000 products across 16 diverse departments, including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts, and Textiles. Founded in 1989 in Plymouth, the business has expanded from an open-air market stall into a major multi-site retailer. The Range now operates more than 160 stores across the United Kingdom and Ireland, supported by an ever-expanding ecommerce website with home delivery services. Team members benefit from working in a dynamic, customer-focused environment with opportunities to engage across many product categories. The company values practical problem-solving, strong customer service, and a hands-on approach to retail operations.
Role Description
The Duty Manager role is a full-time, on-site position based at The Range store in Telford. The Duty Manager oversees the day-to-day running of the store during their shift, including supervising team members, supporting customer service, and ensuring store standards are consistently maintained.
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Responsibilities
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- Managing opening and closing procedures
- Monitoring stock levels and merchandising
- Coordinating till operations
- Addressing customer queries or escalations
- Implementing company policies
- Promoting a safe working environment
- Supporting sales targets by motivating the team and optimizing floor coverage
- Liaising with senior store management
- Supporting staff training
- Contributing to continuous improvement in store performance
Qualifications
- Experience in retail operations, including supervising shifts, managing daily store activities, and supporting sales and customer service performance.
- Strong people management skills, with the ability to lead and motivate teams, delegate tasks effectively, and provide constructive feedback and coaching.
- Customer service and communication skills, including handling queries and complaints professionally, and maintaining a positive, solution-focused approach.
- Organizational and problem-solving skills, with the ability to prioritize tasks, respond quickly to operational issues, and maintain consistent store standards.
- Basic numeracy and IT skills for managing tills, cash handling, reporting, and use of store systems and email.
- Previous experience in a supervisory or key-holder role within retail or a similar customer-facing environment is highly desirable.
- Ability to work a flexible schedule, including weekends, evenings, and holidays, as required by store operations.
- Knowledge of health and safety practices and a commitment to maintaining a safe environment for customers and colleagues.
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