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Duty Manager
Places for People Group: Duty Manager – Places Leisure
We are Places for People Group, a social enterprise that believes it’s people that make a community. That’s why we build homes and deliver services for everyone in the community to thrive.
At Places Leisure, we’re changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK’s leading health and wellbeing enabler.
We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number – you’re part of our cause.
About the Role
This is a varied and interesting role. As Duty Manager, you will wear many hats! Key responsibilities include:
- Managing and recruiting staff
- Implementing training programs for employees
- Resolving customer concerns
- Driving membership growth
- Preparing reports and attending meetings
- Representing Places Leisure effectively
You will need to be a motivated individual who takes responsibility to: ✔ Lead a team ✔ Ensure the efficient day-to-day running of the centre
A flexible approach to work is essential—you must be open to working shifts, evenings, weekends, and public holidays.
Responsibilities
- Team Management – Supervise and guide a diverse team while maintaining high service standards.
- Customer Focus – Address and resolve client concerns professionally and empathetically.
- Business Development – Boost membership numbers through targeted outreach and promotional efforts.
- Operational Control – Provide effective, responsive leadership to keep the centre running smoothly.
- Compliance & Reporting – Prepare reports and attend meetings to align with organisational goals.
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Requirements
Must have
✅ National Pool Lifeguarding Qualification (training may be provided to successful candidates).
Previous Experience
- Leadership/Supervisory Role – Ideally within a leisure facility or related environment.
- First Aid Experience – Preferred (required to become a registered first aider in this role).
- Excellent Customer Service Skills – Demonstrable ability to handle client interactions professionally.
- Strong Leadership Qualities – Proven track record in managing, motivating, and developing teams.
Note: You will be expected to comply with Places for People Group’s safeguarding policies, conduct DBS checks, and uphold our high standards of accountability.
Benefits
As a large, diverse, and ambitious business, we offer plenty of scope for career growth and personal development. Our benefits package includes:
- Full Health & Fitness Membership – Enjoy complementary access for you, a nominated adult, and up to 4 junior dependents.
- Bonus Scheme – 2% bonus for all colleagues.
- Flexible Working – Part-time, shift-based, and other flexible arrangements available.
- Enhanced Annual Leave – Optional to purchase extra days.
- Personal Learning & Development – Access to ongoing training and professional growth opportunities.
- Company Pension Scheme – Encouraging long-term financial planning.
- Healthcare Cashback Plan – Save up to £500 per year on medical expenses.
- Discounts – Up to 50% off activities, centre shops, and cafes.
- Extra Perks – Discounts at partner shops, cinemas, and more.
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What’s Next?
If you meet the essential criteria and are eager to take the next step, we encourage you to apply through our quick 5-minute process: ✔ Upload your CV. ✔ Include a supporting statement demonstrating how you meet the role’s requirements.
Important Note: We may close the application window early if we receive a large volume of strong candidates. Apply promptly to avoid disappointment.
Application Support: If using a mobile device (e.g., iPad), ensure your CV is saved to cloud storage (Google Drive, OneDrive, or Dropbox) for seamless submission.
Commitments to Equality, Diversity & Inclusion
At Places for People, we are proud to support: 🔹 Armed Forces Covenant – Guaranteed interview for those who meet criteria and are serving or formerly serving in the Armed Forces. 🔹 Disabled Veterans / Spouses – Benefit from interview guarantees. 🔹 Disability Confident Level 2 – Guaranteed interviews for disabled applicants who meet the essential criteria under the Equality Act 2010. 🔹 Neurodivergent Inclusion – Flexible assessment processes to ensure equal opportunity for all applicants.
We emphasise safeguarding at all times. All employees, volunteers, and contractors must adhere to our rigorous safeguarding policies, including DBS checks, to maintain a safe, inclusive environment for all.
With the right candidate, you won’t just help change lives—you’ll help build communities. Join Places for People today and be part of the change we make every day.
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