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Duty Manager
Leisure Centre Duty Manager
Location: Sittingbourne, Kent, ME10 4NT
Salary: £28,470 plus excellent benefits
Schedule: 39 hours per week, flexible to work earlies, lates, and weekends
Ready to impact a better future?
Here at Swale Community Leisure Trust, our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly, and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit a Leisure Centre Duty Manager to join our team.
As a Leisure Centre Duty Manager in our Swallows Leisure Centre, you’ll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active.
You’ll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact — helping people feel confident, supported, and inspired to improve their wellbeing.
What you’ll do as a Leisure Centre Duty Manager
You’ll Be Entrusted To
- Act as a key holder, confidently opening and closing the centre
- Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
- Support and guide colleagues across reception, wet side, and dry side areas
- Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover
- Manage the daily booking diary and respond to customer needs and changes
- Deliver great customer care, handling enquiries, feedback, and complaints professionally
- Carry out and record routine health and safety checks, responding to issues promptly
- Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance
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Does this sound like you?
You’ll be a great fit for this role if you have:
- Previous experience in a leisure, fitness, or customer-focused environment
- Experience supervising or supporting colleagues in a fast-paced setting
- Strong communication skills and a calm approach under pressure
- The ability to swim confidently and willingness to obtain a National Pool Lifeguard Qualification (NPLQ)
- Great organizational skills with a flexible, reliable approach to shift work
Vetting And Checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What We Offer
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 21 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, Simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment, and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network, and be part of a community
- Charity: Support a charity or organization with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements, or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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