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Places for People – Duty Manager Role
About the Organisation
We are Places for People Group, a social enterprise committed to building thriving communities. At Places Leisure, we empower communities by creating active places and nurturing healthy people, with a mission to become the UK’s leading health and wellbeing enabler.
We champion our people-centred philosophy—treating our team not just as employees, but as part of our cause. Your contributions matter, and we’re invested in your growth, happiness, and success.
About the Role
Overview
As a Duty Manager at Places Leisure, you’ll play a crucial role in ensuring our centres run efficiently, drive memberships, and deliver outstanding experiences for our customers—all while representing the Places for People brand.
This varied position demands a motivated, responsible, and customer-focused individual with the flexibility to work across all shifts, including evenings, weekends, and public holidays. You’ll oversee operations, oversee a team of staff, manage customer concerns, and take ownership of corporate priorities like report preparation, recruitment, training, and strategic direction.
Key Responsibilities
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People Management & Leadership
- Hire, train, and supervise staff, fostering a positive and productive team culture.
- Drive performance, ensure staff compliance with policies, and resolve team-based challenges.
- Mentor and develop colleagues at all levels.
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Customer Service & Membership Growth
- Ensure exceptional customer experiences and address member concerns promptly.
- Implement strategies to grow memberships, boost engagement, and increase revenue.
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Physical & Financial Stewardship
- Oversee the day-to-day operation of the centre, ensuring it meets the highest standards of quality and hygiene.
- Monitor financial performance, prepare accurate reports, and meet budgetary targets.
- Manage contracts with partners (e.g. rental agreements).
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Strategic Representation
- Attend meetings with senior stakeholders and external partners, representing Places Leisure with confidence.
- Align operations with corporate goals to enhance community impact.
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Health & Safety & Safeguarding
- Chair regular safety briefings and incident review meetings.
- Ensure adherence to Places Leisure’s safeguarding policies, including reporting potential risks or incidents.
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Pertinent Health & Quality Standards
- Comply with all food hygiene regulations and brand standards.
- Maintain multiple UKAS-validated first aid training certifications.
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Requirements
Essential Criteria
- A passion for health, wellness, and customer service in a leisure or care environment.
- Ability to demonstrate leadership in a high-pressure, dynamic team setting.
- Strong interpersonal skills and empathy in handling sensitive customer/employee situations.
- Adaptability and resilience: the flexibility to adjust scheduling (e.g. shift swaps) under notice.
- Minimal prior management experience necessary. Suitable candidates can demonstrate potential through initiative and collaboration.
- Ability to work part-time or full-time based on the business’s needs.
Desirable Criteria
- Proven experience in a supervisory or management role, particularly within a leisure facility, care home, or hospitality setting.
- NPLQ (National Pool Lifeguard Qualification)—mandatory for the role.
- First aid training/qualifications (advantageous for speed of promotion).
- Commercial awareness: prior involvement in customer acquisition, marketing, or financial budgeting.
Compulsory Qualifications
✅ NPLQ must be held at time of application. ✅ Suitability to work with children, young people, and vulnerable adults.
About You
The Duty Manager is ideally someone who:
- Has a proactive attitude and a desire for continuous improvement.
- Thrives in leadership roles while maintaining a focus on delivering an inclusive customer experience.
- Can prioritise tasks while ensuring the best interests of both the organisation and staff are met.
- Is dedicated to safeguarding and understands their roles in protecting vulnerable individuals.
Let your personality shine through. Your ability to inspire trust, listen actively, and nurture healthy environments will be a key part of your success.
Benefits
Joining Places for People ensures a fulfilling and balanced career alongside a competitive employment package, including:
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Wellbeing & Flexibility
- Free full access to the centre for you and a nominated adult, plus up to four junior members.
- Flexible work arrangements—aligned with your needs, including shift and part-time options.
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Personal Growth & Development
- A 2% bonus scheme across the company, plus enhanced opportunities for career progression.
- Access to ongoing professional training tailored to your goals.
- Additional leave buying though extra paid hours and flexible incentives.
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Financial & Practical Incentives
- Contribution to a company pension scheme.
- A cashback plan for healthcare-related expenses, saving up to £500 annually.
- Discounts: Half-price on activities, centre shop items, and café offers.
- Additional perks, including enhanced shop discounts, cinema tickets, and dining offers.
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Advantageous Policies for Specific Groups
- [Like the role, we like you!] Guaranteed interview opportunities for:
- Military/spouse participants (Armed Forces Covenant).
- Neurodivergent individuals (UK-wide, focusing on inclusive hiring).
- Applicants with disabilities (confirmed Disability Confident Level 2).
- [Like the role, we like you!] Guaranteed interview opportunities for:
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Cultural & Social Value
- Meaningful work fostering healthier communities.
- Safeguarding integrity rooted in our unwavering commitment to immunity and ethical practice.
Why Apply Now?
The job market can be competitive, and we manage resources carefully. If you meet the essential criteria and are excited about the forthcoming opportunities in leisure, health, and team leadership, we encourage you to apply immediately. Vacancy closing dates may sometimes be adjusted to prioritise relevant applicants.
Application Process
Apply today via our 5-minute streamlined process!
You’ll need to upload: 🔹 Your CV—hard copy via cloud stasing (we accept Google Drive, OneDrive or Dropbox). 🔹 A one-page supporting statement outlining how your skills and experiences align with the demands of the role.
[Find out more or apply: Insert Link to Website]
Safeguarding Commitment
At Places for People, safeguarding is a top priority. Anyone considering employment with us must:
- Engage in professional development in safeguarding principles.
- Complete pre-employment DBS checks to uphold our safe, professional environment.
Pruide-in collaboration, we strive daily to protect the most vulnerable, ensuring our centres remain safe and welcoming for everyone. Your involvement is essential in cultivating this culture.
Feedback is integral to our continuous improvement. If you have any questions or face issues during the application process, please contact [insert contact email] and we will respond promptly.
Join us—your commitment will shape the smiles of so many others.
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Jessica, London
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