• Acting as the senior manager on site and the primary escalation point for customer complaints, ensuring concerns are resolved professionally and efficiently.
• Ensuring all food hygiene standards and procedures are implemented, maintained, and embedded within the team.
• Overseeing all operational requirements, including staffing levels, colleague deployment, skill maintenance through effective rotation, customer and table planning, reception processes, and daily banking activities, including investigating and resolving discrepancies.
• Working closely with the Kitchen Manager to manage stock ordering, stock control, invoicing, and the receipt and recording of deliveries in line with MAG policies.
• Maintaining accountability for all legislative and compliance requirements relating to the lounge and food and beverage operation, including Health & Safety, food hygiene, and the responsible service of alcohol.
• Ensuring waste is handled and disposed of correctly in accordance with lounge, airport, and environmental requirements.
• Assisting with the preparation of staff rotas, timesheets, and absence management administration.
• Undertaking any other reasonable duties as required by management to support the successful operation of the business.

What will make you successful in the role?

• A solid background in the hospitality sector, with a proven track record
• Experience of managing catering teams either in house or via contracted providers
• Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies
• Computer literacy on mainstream PC applications including Microsoft Office
• Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate
• Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill
• Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement
• Food Hygiene level 3 or above would be an advantage
• Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.

Benefits:

As a CAVU employee you will have access to some great benefits including:

• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• Pension scheme which doubles your contribution
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Tax free Airside shopping in our departure lounge
• Meals on duty

How do I apply?

Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base that we serve. We’re proudly part of MAG and together we’re on a mission to be number one in our industries, and that takes talent in all its forms. With so many exciting roles across businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a UK Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.