DoubleTree by Hilton London Angel Kings Cross
Duty Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Duty Manager
Job Ref: AM15572
Role: Duty Manager – DoubleTree by Hilton London Angel Kings Cross
About the Role
We are recruiting for a Duty Manager to work in our vibrant DoubleTree by Hilton London Angel Kings Cross.
This is a fantastic opportunity to join Klarent Hospitality, where excellence is recognised, and employees are rewarded for their passion, hard work, and commitment.
Branch & Location
DoubleTree by Hilton London Angel Kings Cross (Near Angel Tube Station (5-minute walk) and Kings Cross St. Pancras Rail Station (15-minute walk)).
An ideal base for exploring London’s iconic spots, including the West End theatre district, Camden Market, Islington Museum, and sports at Emirates Stadium (Arsenal FC).
Key Benefits (Incentives & Perks)
Competitive Salary + the following rewards:
- Referral Bonus: Up to £1,000 cash when a colleague refers a friend (T&Cs apply).
- Long Service Recognition: Cash bonus + free overnight hotel stays after 2+ years.
- Member Flex: Meals on shift, sales incentives, discounted/free leisure facilities (hotel-specific), and a free car park (where applicable).
- Exclusive offers like discounted hotel stays or, in some cases, free stays as rewards.
- Career growth: Opportunities within the Klarent Hospitality Group Brand Portfolio.
- Apprenticeships: Fully funded (T&Cs apply).
- Holiday entitlement: Annual leave + extra holiday purchases available.
- Pension enrolment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About Klarent Hospitality
Klarent Hospitality owns and operates branded hotels across the UK and Ireland. Our dedication to investment, talent development, and outstanding customer service ensures superior standards and team growth.
The Responsibilities
Your key duties will include:
-
Guest Engagement & First Impressions:
- Greet, converse with, and assist guests—especially VIPs, long-stay guests, and corporate clients in the lobby.
- Set the tone for exceptional hospitality from the first encounter.
-
Customer Complaints & Issue Resolution:
- Listen, document, and resolve guest complaints promptly to ensure satisfaction.
- Follow up on management/legal issues to encourage trust and service improvements.
-
Special Services Delivery:
- Oversee facilities for long-stay guests, VIPs, and corporate functions, including managing credit procedures.
-
Hotel & Procedural Awareness:
- Stay informed about products, services, policies, and emergency protocols.
- Conduct health & safety drills (e.g. fire drills, food safety audits) as required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Guest Satisfaction & Performance Improvement:
- Review and analyse guest feedback reports to address concerns and enhance service standards.
Requirements
We are looking for a passionate candidate who embodies:
- A genuine and friendly personality to put guests at ease.
- A positive attitude and the ability to deliver exceptional hospitality.
- Strong teamwork skills and a willingness to take initiative.
- Confidence in calm and efficient workflows—inclusive of busy peak times/weddings.
- Excellent communication & grooming standards to maintain professionalism.
- Experience of working in morning/afternoon/evening shifts and weekends.
- An hunger for growth—proven ambitious and hardworking in roles.
First-day friendly policy applies: No past experience in hotels? No worries! Klarent focuses on passion & willingness to learn.
Do You Fit?
If you’re eager to enhance guest experiences, grow in hospitality, and earn rewards for your efforts, then this role will challenge and excited you.
✨ Apply today to take the next step at DoubleTree by Hilton London Angel Kings Cross ✨
Application Deadline: 02/08/2026.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location