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Duty Manager
Duty Manager, Malmaison – Manchester (Permanent Full-Time)
Role Overview
In this hands-on Duty Manager position at Malmaison Hotel, you’ll support the smooth operation of all customer-facing departments, including Food & Beverage (F&B) and Front Office, while progressing from Junior Head of Department (HoD) to Senior HoD and beyond.
Set shifts | Competitive salary & 20th-hour pay (tronc) | Career development | Full-time contract
About the Role
You will assist in overseeing key operations, from managing breakfast service and handling check-out periods to collaborating with Housekeeping on room inspections. Experience in guest relations and awareness of local trends is helpful.
You**’ll also** have the opportunity to progress to:
- A Head of Department role
- Deputy General Manager (DGM)
Frasers Group will offer training courses to support your development, plus a range of competitive benefits and rewards. Click [Apply Now] to begin your career with us.
Responsibilities
- Work across F&B and Front Office teams to ensure seamless service across all customer-facing departments
- Oversee breakfast service, manage busy check-out periods, and assist with housekeeping duties
- Support guest relations and ensure collection of feedback to maintain high standards
- Cultivate an understanding of current local trends and client expectations
- Progress from Junior HoD to Senior HoD with opportunities for DGM promotions within the group
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Requirements
- Proven experience as a JuniorHoD or equivalent in a busy Food & Beverage department
- Strong managerial skills with a focus on efficiency and guest satisfaction
-Junior Hooligans? Relocation services available:
- Discounted Staff Room Rates across all Frasers sites (from £65/night)
- 50% off Family & Friends bookings
- 50% discount on dining in our brasseries and bistros
- Apprenticeship funding for career development
- Unique discounts on high-street shopping, experiences, and holidays
- Cycle to Work Scheme – Save up to 40% on bike purchases
- Wellness Benefits:
- Employee Assistance Programme (24/7 confidential support for you & family)
- Healthcare Plans (including health, dental, & vision) from £5/month
- Referral Scheme – Earn £1,500 for successful job leads!
- Sustainability Perks:
- Stay complimentary on 1st, 3rd, and 5th anniversaries (Dinner, Bed & Breakfast)
- Post-Probation Benefits (on completion):
- Private medical insurance
- Performance-based bonus plan (key objectives defined yearly)
- Critical illness cover
- Life assurance
- Holidays paid at 20th-hour tred rates** (tronc)
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We're proud sponsors of The Brain Charity, helping people lead healthier lives through neurological support.
Our Commitment to Sustainability
- 100% renewable energy for all hot eligibilityl hotels, sourced from UK wind farms
- Waste recycling programme meets ≥ 70% reduction targets, championed annually
- Chemical-free cleaning (effective & eco-friendly across all guest areas)
- Two paid days per year for sustainable charity volunteer work (guaranteed full pay)
Malmaison encourages applications from all backgrounds. We work as an equal opportunities employer and will consider all suitably qualified individuals, regardless of race, gender, disability, religious belief, sexual orientation, or age.
[Click Apply Now] to join Frasers Hospitality!
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