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Duty Manager
Duty Manager – Places Leisure
About Places for People Group
We are Places for People Group, a social enterprise that believes people make communities thrive. We build homes, deliver services, and create active places to ensure everyone in our communities can lead a healthy, fulfilling life.
At Places Leisure, we transform lives by designing active spaces and fostering healthier people—helping communities thrive. Our mission is to become the UK’s leading health and wellbeing enabler.
We don’t operate like a typical company. Our philosophy extends to our team: here, you’re not just an employee—you’re part of our cause. We value, support, and invest in every member of our team.
About the Role
This is a dynamic and rewarding position as Duty Manager, requiring you to wear many hats. Your responsibilities will include:
- Managing and leading a team – Recruiting, training, and motivating staff.
- Customer service excellence – Addressing member concerns and ensuring exceptional service.
- Growth and operations – Driving membership sales, reporting activities, and attending meetings.
- Representation – Acting as a brand ambassador for Places Leisure and leading the efficient daily operation of the facility.
You’ll need a flexible mindset, with willingness to work shifts, including evenings, weekends, and public holidays.
For more details, please refer to our full job profile available on our website.
Key Responsibilities
- Lead and delegate tasks to team members effectively.
- Deliver exceptional customer service across all member interactions.
- Monitor health and wellbeing services to improve member satisfaction.
- Collaborate with senior team members to optimise operational performance.
- Ensure compliance with health and safety standards.
- Represent the organisation at public events and community engagements.
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About You
To succeed in this role, you should bring:
- Proven management experience — Preferably in a leisure or customer-facing environment, where you’ve successfully supervised teams.
- First aid experience — This role requires registration as a first aider and previous experience will be highly valued.
- Strong leadership abilities — Demonstrated ability to motivate, resolve conflicts, and drive excellence.
- Fluency in customer service — Experience handling complaints professionally and proactively.
- Commitment to personal development — Willingness to take on challenges and improve continuously.
- A flexible attitude — Ability to adapt to shifting priorities and varied work hours.
Qualifications & Essentials
- Essential Qualification: National Pool Lifeguard Qualification (NPLQ).
- Desirable: Previous experience in leucasure facilities, management roles, or supervisory leadership.
Benefits
As a member of the Places for People family, you’ll enjoy a comprehensive benefits package, designed to support your health, aspirations, and work-life balance:
Work-Life Balance & Wellbeing
- Free Health & Fitness membership for you, plus one nominated adult and up to 4 juniors.
- Pension scheme access.
- Flexible working options, including part-time roles and shift availability.
Financial Perks
- 2% salary bonus for all colleagues.
- Additional annual leave purchase option.
Discounts & Perks
- Up to 50% discounts across all services, including centre seminars, shops, and cafés.
- £500 savings per year on healthcare costs via our cashback scheme.
Development & Culture
- Ongoing learning & development opportunities.
- Extra perks & offers, including discounts from retail stores, cinemas, and more.
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What’s Next?
If you meet the criteria and are excited about this opportunity, we invite you to apply. Process: Complete our 5-minute application by uploading your CV and supporting statement, explaining how you align with the role’s requirements.
Note: If applications exceed our expectations, we reserve the right to close the vacancy early. Apply as soon as possible to avoid missing this opportunity.
Tips for Applying
- If applying via a mobile device (e.g. iPad), ensure your CV is stored in the cloud (Google Drive, OneDrive, or Dropbox).
Our Commitments
At Places for People, safeguarding is every employee’s responsibility. We uphold rigorous policies to protect:
- Children
- Young people
- Adults at risk (from harm, abuse, or neglect)
As a new colleague, you’ll be subject to:
- Pre-employment safeguarding checks, including DBS (Disclosure and Barring Service) screenings.
- Mandatory training on safeguarding policies.
By joining us, you’ll play a key role in ensuring a safe and accountable environment for all.
Supporting Veterans & Neurodiverse Talent
We’re proud to support:
- Armed Forces communities: An interview guarantee for candidates who:
- Are serving or formerly serving in the Armed Forces (including reservists, veterans, and military spouses/partners).
- Meet the essential criteria of the role.
- Neurodivergent talent: Recognising that traditional interviews might not reflect your abilities, we guarantee an interview to neurodiverse applicants who meet the role’s requirements.
- Disabled candidates: As a Level 2 Disability Confident Employer, we ensure guaranteed interviews for applicants with disabilities or health conditions, as defined by the Equality Act 2010.
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