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Duty Manager – The Castle Leisure Centre
Southwark Leisure Centre, London
About the Role
Do you thrive in a busy environment and enjoy leading high-stakes operations? Can you deliver exceptional customer service while ensuring health, safety, and security?
If yes, our Southwark Leisure Service is seeking a passionate and experienced Duty Manager to join The Castle Leisure Centre. As a key member of the management team, you’ll take full responsibility for the facility’s smooth and safe operation during shifts, including keyholding, opening/closing procedures, and staff oversight.
This is a fantastic opportunity to make a real difference while developing your leadership skills in a dynamic, council-led leisure service.
Key Responsibilities
As Duty Manager, your role will include:
- Operational oversight: Leading the day-to-day running of the leisure centre, ensuring efficient opening, closing, and security protocols.
- Managing staff: Supervising on-site teams to deliver outstanding customer service and maintain high standards.
- Health & Safety compliance: Upholding all emergency procedures, Council policies, and legislation, including Health & Safety regulations.
- Incident response: Handling customer and operational challenges professionally, with a focus on de-escalation and crisis management.
About You
We’re looking for a responsible, customer-focused leader who excels under pressure. Ideal candidates will have:
✔ A composite, calm, and professional approach—particularly in high-stakes situations. ✔ Strong interpersonal and communication skills to engage with both staff and customers effectively. ✔ Proven supervisory experience in leisure, hospitality, or service environments (preferred). ✔ Functional organisational, numerical, and written skills to manage schedules and operational planning. ✔ Self-management and work-readiness—proven ability to achieve high standards independently. ✔ A personal commitment to outstanding customer service and inclusive community engagement.
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Desirable: Knowledge of leisure centre operations (equipment, memberships, fitness services).
Why Join Us?
As part of Southwark Leisure, you’ll be part of a supportive, mission-driven team, with opportunities to:
- Grow your career: Benefit from training, mentorship, and progression in council-led leisure services.
- Make an impact: Play a vital role in supporting community wellbeing and accessibility in one of London’s most diverse boroughs.
- Shape your future: Join an organisation committed to tackling inequality, with initiatives like Southwark Stands Together championing social justice in the workplace.
About the Team & Organisational Commitment
Southwark is the largest local authority social landlord in London, managing 55,000 homes and 18,000 businesses. We are a young, diverse, and growing borough with a focus on equality, inclusion, and bettering residences through community initiatives.
Key values:
- Rooted in community: All our services are designed with residents in mind.
- Diverse by design: We actively recruit from underrepresented backgrounds, particularly BAME communities, with guaranteed interviews for specific groups.
- Equity championed locally: Our initiatives like Southwark Stands Together tackle racial inequality and injustice in both workplace and community.
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Additional Information
Role Details
- Hours: 36 hours per week (including weekends).
- Contract type: Fixed-Term Contract (FTC) / Secondment (positions may rotate).
- DBS required: Enhanced clearance (as per Council policies).
Recruitment Process
📅 Closing date: 11:59pm, Sunday 12th July 2026 (may close earlier if sufficient applications are received). 🗓 Shortlisting: 15th July 2026. �Entonces Interviews: Week commencing Monday 20th July 2026.
Advice: Submit your application early to avoid disappointment.
Diversity & Inclusion – Guaranteed Interviews Available
We’re committed to fair and inclusive hiring. As part of our tackling inequality pledge, you may qualify for a guaranteed interview if you:
✔ Are a veteran or currently serving in the armed forces. ✔ Are a look after public (or formerly in care). ✔ Identify as disabled, or have a long-term health condition.
These routes are available to applicants who meet at least minimum role requirements.
Find Out More
Explore our core values: 🔹 Why we aim to make Southwark just and fair through our Borough Plan. 🔹 How we provide outstanding cultural access and community welfare support. 🔹 Our passion for developing a fair, supportive, and diverse workplace.
📄 Job Application: Apply here
Attachments: 📋 Duty Manager – Job Description & Person Specification
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