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Company Description
Wildhive Callow Hall is a Victorian country house hideaway set within 35 acres of gardens, wild meadow, and woodland at the gateway to the Peak District. The property features 15 individually designed bedrooms in the main house, along with two Treehouses and 11 woodland Hives, offering a distinctive stay for guests. The light-filled Garden Room restaurant and bar serves fresh, seasonal food with views over the valley. A converted Coach House provides wellbeing experiences ranging from cycling to treatments, making the retreat a welcoming place for guests to gather with friends and family.
Role Description
The Duty Manager is a full-time, on-site role based at Wildhive Callow Hall in Ashbourne. This role oversees day-to-day operations across the hotel, including front-of-house activities, guest check-in and check-out, and coordination with housekeeping, restaurant, and wellbeing teams to ensure seamless service. The Duty Manager responds to guest enquiries and feedback, resolves operational issues, and ensures that all public areas, rooms, and facilities meet quality and safety standards. This role also supports staff scheduling, supervises team members during shifts, and maintains clear communication with senior management about performance, incidents, and improvements. The Duty Manager contributes to delivering a warm, professional guest experience aligned with Wildhive’s values and standards.
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Qualifications
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- Previous experience in hotel, hospitality, or guest services management, ideally in a boutique or luxury setting.
- Strong leadership and people management skills, including supervising teams, coordinating shifts, and supporting team development.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with guests, colleagues, and external partners.
- Proven ability to manage operations, prioritize tasks, and resolve issues calmly and efficiently in a fast-paced environment.
- Solid understanding of health, safety, and cleanliness standards within a hospitality setting.
- Confident in using booking systems, point-of-sale platforms, and basic office software for reporting and administration.
- Strong problem-solving skills and sound judgment for handling guest concerns and operational incidents.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays as needed.
- Knowledge of the local area and the Peak District, or willingness to learn, to support guest recommendations and experiences.
- Relevant hospitality, tourism, or business qualifications are beneficial but not essential where equivalent experience is demonstrated.
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