Carlisle Support Services
Duty Security Manager
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Job Introduction
The Role
Carlisle Support Services is working with Somerset House, our prestigious new client in Central London. Somerset House is one of the capital’s most iconic cultural destinations, home to world-class events, creative businesses, and vibrant public spaces. It’s a dynamic, high-profile environment where delivering exceptional service and maintaining a safe, welcoming atmosphere is key.
We’re looking for motivated, approachable, and dependable individuals to join our team as a Duty Security Manager. Shift Pattern: 4 Days On/4 off followed by 4 Nights on and 4 Days off - 07:00–19:00 / 19:00–07:00
The Duty Security Manager will play a critical role in leading and developing the security team to deliver safe, effective, and customer-focused operations across the estate. This role requires strong leadership, excellent communication, and the ability to manage incidents and operations in a fast-paced, high-profile environment.
We’re proud to support a diverse workforce and welcome applications from all backgrounds. This is a fantastic opportunity to lead from the front and make a real impact in a unique and prestigious setting.
We’re Looking For People Who Are
- Friendly, approachable, and professional in all interactions.
- Keen to learn, grow, and contribute to a positive team culture.
- Hands-on and lead by example.
- Experienced in customer-facing roles.
- Punctual, dependable, flexible, and assured.
- SIA Door Supervision and SIA CCTV licence holders.
- Enhanced DBS cleared.
- Able to work full-time shifts covering days, nights, weekends, and Bank Holidays.
Previous experience managing a team within a security environment is essential. Just as important is your enthusiasm and willingness to develop. We’ll provide the training and support you need to succeed and grow within Carlisle.
Your Core Responsibilities Will Include
Daily Security Operations & Leadership
- Lead and oversee daily security operations, ensuring a professional and responsive service.
- Provide visible leadership across the estate, supporting officers and maintaining high standards.
- Lead shift briefings and debriefs, ensuring teams are fully informed of site activity.
- Manage team performance and development.
- Complete end-of-shift handovers and reports.
- Work closely with the Control Room team.
- Ensure effective deployment and operational readiness of all staff.
- Carry out and manage weekly compliance checks, identifying and resolving risks.
- Act as deputy to the Security Operations Manager when required.
- Oversee lock and unlock procedures in line with site requirements.
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Emergency Response & Incident Management
- Act as the primary point of contact for all incidents and emergencies.
- Lead and coordinate responses, ensuring effective communication and escalation.
- Manage incident and crime scenes, preserving evidence and maintaining records.
- Ensure rapid and compliant responses to alarms and threats.
- Conduct post-incident reviews, capturing key findings and improvements.
- Support investigations, ensuring all evidence is correctly recorded and secured.
Security Policy & Procedure Implementation
- Support the development and implementation of security policies and procedures.
- Ensure compliance with legal, safety, and operational standards.
- Conduct regular audits to maintain service excellence and compliance.
Customer Service & Stakeholder Engagement
- Maintain a professional and approachable presence for residents, staff, and visitors.
- Ensure exceptional service aligned with the Somerset House Respect Policy.
- Respond promptly to concerns, creating a safe and supportive environment.
Security Technology & Compliance
- Support ongoing staff training in line with site requirements.
- Stay up to date with security technology and best practice to enhance operations.
The Benefits
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and more.
- Full induction, ongoing training, and structured career development to help you thrive.
- Quality kit and uniform – so you feel comfortable and can perform at your best.
- Fully funded SIA top-up training from our in-house trainers.
- Employee Assistance Programme – supporting your mental, physical, and emotional wellbeing.
- Refer a Friend Scheme – earn £100 for every successful referral.
- Long service and recognition awards – celebrating your achievements.
- Excellent hourly pay rate.
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Qualifications & Experience
- Proven experience as a Security Manager, Duty Manager, or similar leadership role.
- Strong knowledge of security operations, emergency response, and risk management.
- Excellent leadership, decision-making, and communication skills.
- Experience managing team performance and driving high standards.
- A professional, approachable manner with strong customer service skills.
This role is about more than just security. It’s about creating a safe, welcoming environment and delivering a first-class experience for everyone who visits or works at Somerset House.
About Us
We’re proud to work with some of the UK’s most iconic brands, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. With over 5,000 colleagues nationwide, we deliver security, events, cleaning, and facilities management services across a wide range of sectors.
Equality, Diversity, and Inclusion
At Carlisle, equality, diversity, and inclusion are at the heart of everything we do. We actively encourage applications from underrepresented groups and are committed to creating a workplace where everyone feels valued and respected.
We recruit based on merit and potential, fostering a culture free from discrimination, where everyone has the opportunity to thrive.
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