Experis UK
DV Cleared 1st Line OSM Contact Centre Agent
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Job Title: 1st Line OSM Contact Centre Agent
Location: Central London
Duration: Six months initial, with potential for extension
Rate: Up to £430 per day via an approved umbrella company
Shift Pattern: 24/7 rota (12-hour shifts: 7am - 7pm & 7pm - 7am)
Must be willing and eligible to go through DV clearance process
Our client, a reputable organisation, is hiring for a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk team. This is an exciting opportunity to support a high-profile user community, ensuring the smooth operation of critical IT services.
What You'll Be Doing
- Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications
- Logging incidents and managing queries via incident management tools
- Developing an understanding of customer environments to deliver tailored support
- Following established processes, documenting actions, and suggesting improvements
- Diagnosing issues, escalating complex problems, and maintaining service levels
- Collaborating effectively with team members and stakeholders to resolve issues promptly
- Continuously updating your technical knowledge to support evolving business needs.
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What You'll Bring
- Strong problem-solving skills with the ability to work under pressure
- Experience supporting Windows Server environments, including Active Directory, DNS, and Group Policy
- Familiarity with backup solutions like Veritas NetBackup and VMware technologies
- Good understanding of user account management and basic network troubleshooting
- Excellent communication skills and a proactive approach
- Ability to work on a 24/7 shift rota
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Desired Skills
- Knowledge of Windows Server 2012/2019, Windows 11 VDI, Horizon Brokers, Veeam, and HCI solutions
- Experience with Oracle/SQL, Exchange 2013, and server infrastructure
- Familiarity with VMware, Open VMS, and IDAM systems
This is your chance to join a dynamic team supporting vital IT services in a fast-paced environment. If you're motivated, technically capable, and ready to make an impact, we want to hear from you!
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