Flight Centre
Dynamics Mid-Office Systems Analyst - Support
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ABOUT THE OPPORTUNITY
Step into a dynamic, problem-solving role where you’ll elevate mid-office systems and drive meaningful operational improvements. As part of a collaborative Mid-Office Support team, you’ll work closely with Technology and Finance to enhance system performance, streamline processes, and support end users. This is your opportunity to influence business outcomes through system enhancements, testing, and user enablement. If you enjoy analysing data, improving systems, and making an impact, this role is for you.
KEY RESPONSIBILITIES
- Lead and manage system testing processes, environments, and plans
- Identify and implement continuous process and system enhancements
- Maintain and configure mid-office systems including transactions, product groups, and user access
- Coordinate and execute system upgrades, enhancements, and maintenance activities
- Perform system, application, and data analysis to drive improvements
- Collaborate with developers and business stakeholders to implement solutions
- Support user acceptance testing and regression testing activities
- Provide helpdesk support for front-end system queries and invoicing issues
- Deliver training to system users across Finance and the wider business
- Monitor and resolve system queries within agreed SLAs
- Maintain user documentation and procedures
- Identify efficiencies and improvements within mid-office operations
- Support team deliverables and contribute to broader Finance initiatives
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
EXPERIENCE & QUALIFICATIONS
- Strong problem-solving and time management skills
- Proven success in previous roles
- Excellent organisational skills and attention to detail
- Strong analytical and communication skills
- Ability to influence, challenge, and improve business processes
- Proactive, self-motivated, and adaptable to change
- Minimum 2 years mid-office experience
- Knowledge and experience of Protas
- Comprehensive knowledge and experience of GDS
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity, and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentRSA@flightcentre.co.za
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location