WJEC / CBAC
e-Assessment Support Officer
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e-Assessment Support Officer
E-Assessment Support Officer
Salary: £28,995 - £29,700 per annum (Grade 4) Contract type: Full-time (36.5 hours per week), Fixed-term until 31 July 2027
About the Role
The challenge: As Wales’s largest awarding body, WJEC contributes to education communities by providing trusted qualifications and specialist support. This role offers the opportunity to be part of an organisation that fosters and develops the minds of future generations.
The Role
E-Assessment plays a crucial part in WJEC’s current and future awarding landscape. The successful candidate will:
- Join an innovative team providing first-line email and telephone support to:
- Schools, colleges, and internal stakeholders
- Handle the creation of user accounts
- Offer administrative support, including:
- Data collation
- Updating user guides
- Act as the primary point of contact for technical support relating to:
- Installation and use of e-Assessment software
- Technical or operational issue resolution
- Collaborate with third-party technology partners
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Person Specifications
To excel in this role, you will:
- Demonstrate excellent communication and numeracy skills, including
- Experience dealing with the public via email and telephone
- Exhibit strong organisational skills with the ability to:
- Prioritise workloads
- Work independently or as part of a small team
- Operate under pressure while ensuring accuracy and meeting deadlines
Our Benefits
At WJEC, we uphold an inclusive and supportive workplace culture. Benefits include:
- 25 days annual leave (additional to 16 statutory/holiday days)
- Adjusted for part-time and compressed working patterns
- Free Welsh lessons
- A generous pension scheme
- Multiple family-friendly policies
- Opportunities for professional and personal development
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The organisation follows a hybrid working model, allowing flexibility for:
- Split time between WJEC offices and home
- Business-as-usual requirements
- Occasional in-office attendance
- Note: Applications open to UK candidates. Weekly office visits average approx. once per month, with flexibility subject to team needs and business necessity.
Contact: For further details, email HR@wjec.co.uk.
Additional details: Visit the WJEC website to access the full job description and application form.
Deadlines:
- Closing date: 12:00 noon, Wednesday, 15 July 2026
- Interviews: Wednesday, 22 July 2026
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