Jolly Commerce LLP
E-Commerce CRO Project Manager
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About the Role
We're an E-commerce CRO agency working with 8-9 fig businesses in the US and Europe. We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks.
Tasks
Keep clients happy by being the best communicator in the room.
- You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year.
- You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy.
- You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised.
- You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes.
Requirements
Skills We Expect
- Experience in e-commerce, CRO, or agency work
- Familiarity with Shopify, Klaviyo, or Google Analytics
- Basic understanding of A/B testing and conversion optimization
- Comfortable working across time zones (we work with US-based clients)
- Use AI and is comfortable with using AI and experimenting with AI
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Who You Are
Experience and background don't matter as much as the following traits:
- Relentless Communicator: You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant.
- Detail-Obsessed: You catch the small things. You notice when something is off. You do not let details slip through the cracks.
- Proactive Problem Solver: You do not wait for problems to escalate. You see them coming and address them before they become fires.
- Client-First Mindset: You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of.
- Fast Learner: You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck.
- Calm Under Pressure: Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented.
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Benefits
- Performance Bonus: The more clients you take and the longer you keep them, the higher your bonus
- Fully Remote: Work from anywhere. No office required.
- Growth Opportunity: This is not a dead-end role. As we grow, you grow. If you excel, there is room to take on more responsibility, manage a team, or specialize in areas you care about.
Our Hiring Process
We keep it simple.
- Founder Interview (45 min): A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role.
- Team Interview (45 min): A call with our lead strategist to see how you interact with the team and handle real-world scenarios.
- Reference Check: We will reach out to 1-2 references to confirm you are who you say you are. Then we make a decision.
If this sounds like you, we want to hear from you. Fill out the application form and we will get back to you within 3 days.
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