The Big Phone Store
E-Commerce Executive
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E-Commerce Executive
Ecommerce Executive
Location: Wednesfield, Wolverhampton Working Model: Full Time, Hybrid Salary: £24,000 - £28,000 (dependent upon experience)
At The Big Phone Store, we don’t just recycle phones—we’re committed to shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we reduce waste and protect the planet.
We’re building a high-performance, diverse, and inclusive team, welcoming talent from all backgrounds. Join us as we grow into a household name in the tech and sustainability space—be part of something exciting!
About the Role
We’re looking for a motivated and dedicated individual to join us as Ecommerce Executive.
This role will involve supporting our online retail business, ensuring seamless operations across digital platforms.
No prior experience is required—just enthusiasm, a proactive mind-set, an interest in technology, and a desire to learn in a fast-paced environment.
Responsibilities
- Upload and manage product listings across e-commerce platforms
- Ensure accurate, engaging, and up-to-date product descriptions
- Maintain product catalogues (pricing, images, and inventory updates)
- Respond to customer inquiries (via email, chat, or phone)
- Assist with orders, payments, returns, and shipping queries
- Provide helpful product recommendations and support
- Manage general e-commerce administrative tasks
- Maintain accurate records and documentation
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Why You?
We welcome candidates who:
- Show a strong work ethic and a willingness to learn (no prior experience required)
- Are hardworking, dedicated, and driven
- Have strong written and verbal communication skills
- Can work independently and collaboratively
- Adapt quickly to a dynamic work environment
- Are detail-oriented with strong organisational skills
- Have an eye for enjoyable and effective product descriptions and listings
Career Growth
- Internships available for those with little to no experience who demonstrate enthusiasm and a desire to learn
No Recruitment Agency Relationships
- We do not work with recruitment companies—no exceptions.
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Why Us?
✅ High-performance culture—no coasting, no mediocrity ✅ Diverse & inclusive—your background matters less than your talent ✅ Real impact—keep quality electronics out of landfills ✅ Sustainability-driven—we innovate and act, not just talk ✅ Career growth—promotions based on impact, not tenure ✅ Hybrid working—flexible work model
Qualification Considerations
We don’t require formal qualifications—our focus is on skills, experience, mindset, and cultural fit. While education is valuable, we prioritise potential and talent over degrees.
Company Perks
🏢 Permanent role in a recession-proof tech sector 💰 Staff discounts available 💡 Private pension scheme 🎉 Days out & social events 🚗 Free onsite parking 🧑🤝🧑 Equal opportunities employer (committed to diversity, equality, and inclusion since 1999) 🎂 Annual birthdays off (paid, no entitlement deduction after year 2) 🌳 Up to 28 days paid holiday 🎉 Extra day holiday for every year of service (starting Year 2) 💼 Salary sacrifice schemes
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