Tracking, Reporting, and Forecasting

• Provide a comprehensive and flexible reporting function for the Ecommerce Director and the wider business.
• Identify and agree on strategic KPIs with the Ecommerce Director and ensure that all ecommerce activity is thoroughly and accurately tracked and reported on in a timely manner to make use of roll-out opportunities and efficiencies.
• Contribute fully to the departmental reporting output including but not limited to the weekly and monthly summary, quarterly reviews, and annual roundups, providing regular reporting and insight to senior management and market-specific teams across the region.
• Produce tactical analysis on an ‘as and when required’ basis.
• Deliver insights and actionable outputs utilizing Google Analytics and internal Tiffany systems.
• Contribute to the wider departmental forecasting and planning outputs to identify areas of opportunities and risks.
• Constantly look for new opportunities and regularly make suggestions to the Ecommerce Director as to how things can be improved.

Contacts

• Work closely with other Tiffany & Co. departments - especially Marketing and Ecommerce teams in NY, European market heads, Regional Merchandising teams, and the Distribution Centre - to ensure that ecommerce activity is delivered in line with set processes and procedures, and in accordance with regional strategies, goals, and objectives.
• Work closely with external agencies to deliver initiatives and activity within the timeframes specified and ensure that the Tiffany & Co. work ethic, brand values, and mission are upheld at all times.
• Work well on own initiative but also be a fully committed team player and engender respect and support from other members of the global business.
• Contribute to the overall mission of the department.

Expertise

• Maintain a high level of knowledge of ecommerce, digital, and analytics-related activity and be aware of industry developments and innovations.
• Be acutely aware of competitor activity and always poised to capitalize on opportunity.

Fiscal

• Achieve or exceed the Ecommerce annual profit plan.
• Contribute fully to the planning process for annual promotional budgets.
• Manage all promotional activity within the agreed budgetary parameters.

Management

• Supervising and training an Ecommerce Assistant, overseeing daily workflows, coaching for growth, and delegating ownership of merchandising features and operations.

Required Qualifications

• 3-5 years’ experience in a result-driven multi-channel ecommerce environment.
• Relevant degree and/or professional qualification.
• Additional language/bilingual a plus.
• Experience of managing budgets, promotional spending, and external suppliers/partners.
• Strong communication and project management skills.
• Strong knowledge of ecommerce disciplines and channels.
• Strong knowledge of all digital marketing disciplines, channels, and platforms.
• Strong understanding of all online KPIs controlling performance and ROI.
• Strong analytical skills with strong knowledge of MS Office applications.
• Self-starter with a high degree of initiative.
• Team player.
• Ability to multitask and prioritize.
• Great attention to detail and highly organized.
• Experience of using analytical tools e.g. Google Analytics.
• Experience of using content management systems, either proprietary or bought in.
• Commercially minded and extremely driven.

Preferred Qualification

• Working knowledge of HTML.
• Experience of overseas markets including Italy, Germany, France, Spain, Austria, Belgium, Netherlands, Ireland.
• Previous People Management Experience.

About Tiffany & Co.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.