E-Commerce/Product Ops Coord (Temp) - Music

We are seeking a highly organised and detail-oriented E-Commerce & Product Operations Coordinator to support the day-to-day running of a fast-paced music and record label e-commerce operation. This role combines product management, customer service, digital merchandising, and release support across online stores and platforms. You will play a key role in ensuring products are accurately set up, releases are delivered smoothly, customers are kept informed, and store content is maintained to a high standard. The ideal candidate will have experience in e-commerce, music retail, or digital operations, alongside excellent communication and organisational skills. Key Responsibilities: Product & Store Management: Manage products end-to-end across e-commerce and artist store platforms. Set up product formats, pricing, territory availability, and release information. Ensure product previews are available where applicable. Tag and merchandise products appropriately across stores. Create and manage inbound ship notices (ISNs) as soon as orders are placed. Liaise with suppliers regarding shipping and inventory updates. Maintain accurate and up-to-date product information across all platforms. Customer Service & Order Management: Manage customer orders and resolve order-related issues. Communicate with customers regarding: Supplier delivery delays Order cancellations Inventory shortages Release updates Handle customer service enquiries professionally and efficiently. Liaise with fulfilment and support partners to resolve outstanding order queries. Ensure a consistently high standard of customer communication and support. Social Media & Release Support: Create social media posts for: New pre-orders and releases Weekly mailers Store announcements and campaigns Support release rollouts and promotional activity across online channels.