British Council
E+ Programme Support Manager
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About Us
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
E+ Programme Support Manager
Pay Band: 7/F
Salary: £30,839 per annum
Contract Duration: 2 Year Fixed Term Contract with possibility of extension
Location: London, United Kingdom (Hybrid)
Right to Work Requirements: Current right to work in the UK. The British Council is not able to support or sponsor work visa applications.
Join us as the UK returns to Erasmus+
The Department for Education has announced that the British Council will become the UK's National Agency for Erasmus+ from 2027.
This is a unique opportunity to help shape and deliver one of the UK's largest international education and mobility programmes, supporting learners, educators and organisations across schools, higher education, vocational education and training (VET), adult education, youth and sport.
Role Purpose
As Programme Support Manager, you'll lead the development and continuous improvement of operational processes that enable the successful delivery of the Erasmus+ programme.
Working across Programme Delivery, Quality Assurance, Digital, Finance and Compliance teams, you'll ensure colleagues have the operational frameworks, guidance, tools and support needed to deliver a consistent, efficient and high-quality customer experience throughout the programme lifecycle.
You'll play a key role in embedding continuous improvement, ensuring processes remain compliant, scalable and aligned to business priorities.
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Main Accountabilities
Operational leadership
- Lead the development, implementation and continuous improvement of programme support processes and operational frameworks.
- Develop and maintain standard operating procedures, guidance and delivery documentation.
- Ensure consistent operational delivery across multiple programme teams.
Continuous improvement
- Identify opportunities to improve operational efficiency and customer experience.
- Analyse operational performance and recommend process improvements.
- Support the implementation of new systems, tools and ways of working.
Stakeholder management
- Build collaborative relationships across Programme Delivery, Digital, Finance, Quality Assurance and Compliance teams.
- Provide operational advice and support to internal stakeholders.
- Act as an escalation point for complex operational queries.
Leadership
- Line manage Programme Support Officers.
- Coach and support colleagues in adopting new operational processes.
- Promote a culture of continuous improvement and operational excellence.
Essential Experience
- Experience leading operational or programme support activities within a complex organisation.
- Experience designing or improving operational processes and documentation.
- Strong stakeholder management skills across multiple business functions.
- Experience managing competing priorities and delivering against deadlines.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
Desirable
- Experience supporting grant-funded or public sector programmes.
- Knowledge of Erasmus+ or similar international education programmes.
- Experience of digital transformation or operational improvement initiatives.
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Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
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