British Council
E+ Programme Support Officer
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We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
E+ Programme Support Officer
- Pay Band: 6/G
- Salary: £25,520 per annum
- Contract Duration: 2 Year Fixed Term Contract with possibility of extension
- Location: London, United Kingdom (Hybrid).
- Right to Work Requirements: Current right to work in the UK. The British Council is not able to support or sponsor work visa applications.
Join us as the UK returns to Erasmus+
The Department for Education has announced that the British Council will become the UK's National Agency for Erasmus+ from 2027.
Join us in supporting the delivery of one of the UK's most significant international education programmes, helping create opportunities for learners and organisations across the UK and Europe.
Role purpose
As Programme Support Officer, you'll provide operational and administrative support that enables the successful delivery of Erasmus+.
Working closely with Programme Delivery, Quality Assurance, Finance, Compliance and Digital colleagues, you'll help ensure operational processes, guidance and documentation are maintained to a consistently high standard while supporting continuous improvement across programme delivery.
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Main accountabilities
Operational support
- Provide day-to-day operational support across the Erasmus+ programme.
- Maintain programme documentation, guidance and standard operating procedures.
- Support consistent application of operational processes.
Administration
- Assist with maintaining operational records and documentation.
- Support colleagues with operational queries.
- Contribute to the effective administration of programme activities.
Continuous improvement
- Identify opportunities to improve operational efficiency.
- Support implementation of process improvements.
- Contribute to maintaining high-quality operational standards.
Stakeholder support
- Build positive working relationships across internal teams.
- Provide excellent customer service to internal stakeholders.
- Support collaborative working across Programme Delivery teams.
Essential experience
- Experience working in an operational, administrative or programme support environment.
- Strong organisational and administrative skills.
- Excellent attention to detail.
- Experience working with documented processes and procedures.
- Good communication and stakeholder engagement skills.
- Ability to manage multiple priorities effectively.
Desirable
- Experience supporting grant-funded programmes.
- Experience within education, public sector or international programme delivery.
- Knowledge of Erasmus+ or similar programmes.
A connected and trusted UK in a more connected and trusted world.
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Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
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